Queue Names/Connect
What was the queue name before Microsoft Engineering?
SFB Engineering
Can you SMS text with GCC High?
No, what is we only support commerical sms
What does VOIP Stand for?
Voice Over Internet Protocol?
Who is our blended cloud contact center?
What is Five9
What year did CallTower start?
What is 2002
Does CallTower Support Anonymous Caller ID
No, we do not!
Is multi-channel reporting and analytics supported on the Standard Cisco package?
No, only on premium
How many languages is Microsoft Teams available in?
45 Languages
Do we support the Yealink mp50s?
No, we do not
How many Data Centers does CallTower Have?
What is 11 data centers
What was VSC before it changed their name?
CCE
According to OSN’s CEO, why didn’t we need shades on the windows?
Because the Sun was going to change directions on where it rises and sets
What year was Microsoft Teams Launched
2017
Does Operator Connect support CRM Integrations?
No, but DR does.
When did CallTower become partners with Cisco?
What is 2002
Can you set an ID Spoof with a number we do not own?
No, it was make the number not work
Who fell off the treadmill after being warned to put on the safety cord?
How many days will Analytics show usuage data in the admin center?
what is 90 days
What year did Brett Reese become CT Manager of Implemenation Services?
2016
When did Calltower become a certifited cloud service provider for Microsoft?
What is 2014
Where do you go in Connect to enable International calling?
What is "direct routing teams"
Name two people who are on the activities committee
Who is Arod, Sandy, Dylan, Christina, Karina, Jordan
What are the 4 types of Teams you can Create?
Classes, PLCs (professional learning community), Staff Members, Anyone.
Which one is considered a tier 4 country in our international dialing plan?
Afghanistan, Cameroon, Jordan, Antartica
What is Antarctica?
What year did the Appia and Calltower support team get integrated?
What is June of 2014