How to Give and Receive Feedback
What is the feedback types that reinforces positive behaviors or outcomes, encouraging them to continue?
Positive Feedback
What is a benefit of good communication ?
Boosts employee morale,engagement, productivity,and satisfaction.
Key for better teamcollaboration andcooperation.
Reduces workplace conflict
Drives better results for individuals, teams, and organizations.
What causes conflict at work?
Differences in communication styles
Conflicting goals
Personality clashes
Misunderstandings
Competing priorities
Visual Learning Styles prefer what kind of learning?
- pictures
- diagrams
- spatial understanding
- visual aids
- mind maps
- charts
- videos
- infographics
What type of feedback offers suggestions for improvement or change in a supportive manner, focusing on actions or behaviors rather than the person?
Constructive Feedback
What are some nonverbal communication cues?
Body Language
Movement
Posture
Gestures
Facial Expressions
Eye Contact
Effective conflict resolution promotes ______ and maintains a ________ work environment
collaboration; positive
What are the 4 different generation learning differences we talked about?
- Boomers
- Gen X
- Millennials
- Gen-Z
What is an important step when receiving feedback?
- listening
- avoid defensive reactions
- ask questions
- thank the person for their feedback
If you are frustrated or confused in a conversation what should you do?
Pause before saying something and think it through
What type of conflict thinks "win-win"?
Collaborating
When training people with different learning styles you should...
integrate multiple learning styles into a single training session
What are some guidelines for giving feedback?
- be specific and use examples
- focus on behaviors not personality traits
- be timely and relevant
- Use "I" statement to express personal perspectives
What are the two types of communication?
verbal and nonverbal
What type of conflict resolves the conflict by giving in to the opposing party?
accommodating
What is the Kinesthetic Learning Style?
- prefers hands on approach
- enjoys practical activities
- role-playing
- physical demonstration
What is the Feedback Sandwich Model?
1. Positive Opening
2. Constructive Criticism
3. Positive Closing
What are 3 effective techniques to help you obtain effective communication.
- Listen Actively
- Be clear and concise
- respect different perspectives
- empathy and understanding
- provide constructive feedback
- mind your tone
- practice self awareness
- use humor wisely
- apologize when necessary
How do you address a conflict?
- Listen to both sides
- understand perspectives
- acknowledge emotions
- encourage open dialogue
- find common ground
Why is it important to identify the different learning styles?
We can tailor our strategies, rather than just trying harder, or studying more.
Prompting trainees to select and try various study strategies.