QA & QI & Other Stuff
Quality assurance specialists listen to audio recordings of randomly selected calls in order to:
What is compare ETC performance with specific protocol and customer service performance standards
A burned patient is an example of
What is a Trauma Incident
For the caller, the perceived response time is often longer than the actual response time
What is True
A calming technique in which the call taker repeats a phrase verbatim using a firm but caring tone. The phrase should contain both an action and a reason for the action.
What is Repetitive Persistence
During a disaster, The Incident Command System provides an important framework for:
What is Determining firefighting strategies and scene safety
An effective Quality Improvement program includes radom case review, private individual feedback, openshift/agency feedback and:
What is Continuing Dispatch Education (CDE)
The four hallmarks of distress
What is persistent feelings of fatigue, loss of motivation for the job, negativity, persistent cynicism
The IAED recognizes the ETC as the first Incident Commander
What is True
Post Dispatch Instructions are:
What is basic level instructions given to the caller immediately after initiating dispatch
Wake-Effect Collision
What is a traffic accident caused by the passage of an emergency vehicle that does not directly involve the emergency vehicle
Quality Improvement programs use quality assurance findings to:
What is develop strategies and training to help employees improve
When an ETC is having trouble communicating with a caller who speaks a foreign language, the ETC should
What is obtain foreign language support, if available
The hysteria threshold refers to:
What is the point at which a caller loses control over his/her actgions and emotions
A type of exhaustion (or inability to function normally) resulting from long-term stress
What is burnout
A mobile fire/rescue unit that responds to the scene of fire/rescue incidents
What is Fire/Rescue Apparatus
The four priority symptoms
What is abnormal breathing, chest pains/discomfort, decreased level of consciousness, serious hemorrhage (bleeding)
CAD
Computer Aided Dispatch
A radio tuner is used to tune into a specific bandwidth commonly refered to:
What is a Channel
Term that describes a disorder that occurs when a person's normal response to a traumatic event does not fade over the course of a few days or weeks
What is Post traumatic stress disorder or PTSD
An incdient requiring a HAZMAT response involves:
What is the release of a gas, a liquid, or solid that, in any quantity, poses a threat to life, health, or property
In legal context, causation is proven when:
What is a direct link between the breach of duty and identified injury or damage has been established
The person responsible for getting the field unit additional resources
Who is the Dispatcher (or ETC)
Within the electromagnetic spectrum, radio waves are the highest energy wave type.
What is False
The difference between Eustress and Distress
What is Eustress is positive and motivating (good). Distress is negative and disabling (bad)
In the context of Firefighting, bunker (or turnout) gear refers to:
What is the basic pants, boots, and jacket worn by firefighters