Acronyms
CAPS
Counseling and Psychological Services
What is the office phone number?
734-487-6453
Who leads EMU Admissions Marketing and social media? (works upstairs)
Alex
What system do we use to tag students to events and look up their application?
Slate
FTIAC
First time in any college
How far in advance do you need to request off a shift and meeting? (2 different answers)
Shift: 2 weeks via Workflow
Meeting: 3 days via Workflow
Who can give coord follows?
ALL coords
What 2 things do you need to take down to look up a student’s information?
Full name, EID / Birthday
SEEUS
Student eyes and ears for university safety
What are 2 questions you can ask to start mingling?
Where are you from? What is your name? etc.
Who is in charge of schedules and call-offs and what is their position?
Paige and Morgyn
How do you transfer a call to a non-emu number?
Transfer- 81- phone number - transfer
FAFSA
Free Application for Federal Student Aid
Who do you ask first if you need something to do?
Coordinators
Which coord group handles KIT Cards and Group tours and what is their position?
Olivia, Jack, and Rachel; Campus Experience
Someone is calling to ask about their emerald scholarship. What do you do?
Get information, ask advisors, DON’T TRANSFER TO FINANCIAL AID
FERPA
Family Educational Rights and Privacy Act
What do you if you’re going to be late to a shift?
Use the Workflow setting in Slack to notify Boss ladies and coords that you will be late.
Which coord position trains new hires?
RTD! Duh!
What are 5 things you should write down when taking a message?
Name, EID (if they have one)/ birthday, who they’re looking for, message, phone number