Equipment
cDVR
Cloud Digital Video Recorder
AAW
Automated Appointment Waitlist
eNPS
Employee Net Promoter Score
SODI
Service Order Delivery Interface
SNAP
Supplemental Nutrition Assistance Program
eMTA
Embedded Multimedia Terminal Adapter
tNPS
Transactional Net Promoter Score
ACE (ACE Awards)
Awesome Customer Experience
ACEA
Automated Customer Owned Equipment Add
TTY/TDD
Teletypewriter/Telecommunication Devices for the Deaf
DTA
Digital Transport Adapter
FSIK
Failed Self Install Kit
NCoE
National Center of Excellence
TPV
Third Party Verification
XTPP
Xfinity TV Partner Program
DOCSIS
Data Over Cable Service Interface Specification
CPNI
Customer Proprietary Network Information
POE
Passion Ownership Excellence
WFO (Hint: Employee Schedules)
Workforce Optimization
HDMI
High-Definition Multimedia Input
MoCA
Multimedia Over Coax Alliance
TRS (Hint: Dialing 711)
Telephone Relay Service
D&I
Diversity & Inclusion
CSG
Cable Systems Group
HDCP
High-Bandwith Digital Content Protection