Show:
Peacock
Email
Internet Essentials
Einstein 360
Einstein 360 2
100
Which is the color for Sports
Orange
100
What is the Keyboard shortcut to send?
Control + Enter
100
Can customers who have Internet Essentials subscribe to the XFINITY Stream package?
No. Internet Essentials customers are not eligible for XFINITY Stream package.
100
What does turning the CTI toggle on do?
auto populate calls when using a virtual phone system like ONEcti
100
Name the 4 categories for ITGs
Internet, TV, Voice, Home
200
What does Red represent?
Entertainment
200
What mail client does NOT support POP3?
Windows 8 Mail
200
Hours of Operation for the Internet Essentials Call Center?
The Internet Essentials Call Center is available from 8:00 AM - 12:00 AM ET, seven days a week.
200
how can you search for an ITG?
You can either browse through the its or you can type into the search bar after pressing inter click on ITGs then chose from there.
200
Customer calls in because they are unable to Purchase a XOD movie rental. you suspect they have gone over their VOD/PPV Limit. Where can you go in einstein360 to check?
Click the $ Bill in the upper left hand corner and if you need more detail you can click on the Blue "view purchases"
300
What year did the "The More You know" series launch?
1989
300
what is the Max. number of recipients to which customers can send emails in a signal DAY using a Comcast account
1,000
300
Materials for Internet Essentials are available in how many languages?
14 languages, including English, Spanish, Somali, Chinese, Korean, and Russian
300
Name what is in the Troubleshooting tab of Einstein 360?
ITGs, Devices & Diagnostics, and Outages.
300
If a customer has a Comcast phone number through us, and assuming its not listed as a contact number on the account, where can you find their Comcast number?
Click the Voice icon in the upper right hand corner on the pain page and the number will be displayed
400
What are the two listings for Comcast stock?
CMCSA and CMCSK
400
What OUTGOING SERVER PORT should be used for mail clients?
465 (with SSL) or 587 (without SSL)
400
Who is Internet Essentials Spokesperson?
Jackie Joyner-Kersee
400
Customer is wanting to check the status of a SIK order, they have not received it yet, where can you go to check to see if its been shipped?
Other Toolkits, under information & support click on shipping details. add information to look it up then click on search
400
where can you find documents you have accessed, that you have not favorite yet.
Click on Knowledge base and it will show you the last 1 viewed.
500
name the Peacock colors in order.
Yellow Orange Red Purple Blue Green
500
Outgoing mail server for Comcast?
stmp.comcast.net
500
What is included in an internet essentials program welcome kit?
Learning Resource Booklet, Discounted Computer information, and full program rules
500
What two ways can you close out of an account in Einstein 360?
1: Click account look up, Then New Customer, Skip, then put in the reason to add notes. 2: Click on end conversation, add your notes (minimum of 3 words) go to next step where you confirm preferred contact information, hit next step, gives options to send customer a self help email. then click on next customer and will go to start screen
500
Some agents have access to Screen Share, what is this and how do you get there?
it is a tool we can use to take over a customers X1 screen to assist them in going through the guide. Click on TV toolkits then go down to X1 then click on the link for Screen Share.