Housekeeping
What are some ways that we get referrals?
when you book an intro, when you are completing your sale, during coaches announcements, during lobby conversations. Any time is a good time to get a referral
What is the best event?
HELLLLLLL WEEEEEEEEEEEK
OT Fit radio
Coming soon we will be able to have OT fit radio in the lobby and in the studio
How to login to the portal
Make sure you are not saving your login information as we want to make sure you are the one logged in.
When do we read the weekly cascade?
This needs to be read on your first shift of the week, and signed off on in teams.
When do we do class check ins?
When do you delete a yellow alert?
How many MBO Tabs can you have open?
What makes a perfect profile?
Make sure class check ins are done IMMEDIATLEY after class starts. Yellow alerts are being cleared as soon as they are completed. ONLY EVER have one MBO Tab open at once as this can cause information to transfer. If this is done, it is a terminable offence.
What is our hell week goal?
250!!!!!!!!
When and why are we addressing OTBeat in class?
Always! We should be calling out people and their OTBeat periodically throughout the class and expressing the importance.
What priorities are being called?
ALL. Start with your 1s, then 2s, 3s, and 4s.
What is the 5 pack and how much is it?
5 packs are now available! The 5 pack is available in the PA in hellosign. It is $120. This, like any pack should not be used in replace of a membership.
What should our lobby experience be?
Make sure we are engaging with members! It is so important to build rapport in the lobby. Staff should not just be talking to each other. Make sure only appropriate conversations are going on.
How many classes?
4/8
When and what are the coaches cleaning?
Treads need to be cleaned after every class. Mid day cleaning needs to be done after each block of classes is completed (after noon)
When do we check a box off?
Once COMPLETED! If we spoke to someone yesterday and it pops up again, it is okay to check it off as long as we got an answer about something. It will continue to pop up until it is taken care of.
When do we make brag boards?
Reminder that brag boards need to be made for benchmarks, milestones and birthdays. Members love these and it looks great on social media.
Restroom/spot checking to be done after every class check in & periodically throughout the day
Do lifts count?
YES! But they are not specialty classes.
What should be included with your coach announcements
Coaches announcements need to be done EVERY class. Events, upcoming stuff, evergreen referral discount, benchmarks, etc.
What is the verbiage for:
Low utilization:
New Join without Otbeat:
Upgrading:
Upcoming term:
Low utilization:
New join without OTBeat:
Upgrade:
Upcoming term:
Fridge cleaning
Now that we have a new fridge, PLEASE make sure we are keeping it clean. At the end of each week, everything is going to be thrown away.
What is OT Journey?
Automated lead texting! We are no longer texting or emailing leads. This will automatically go out
How do we distribute shirts?
Shirts are first come first serve. The shirts are separated in the back for the most part. Please keep these organized. When someone completes their 4 workouts, retail them out for the correct size tee/tank. We will have the codes at the front when we get closer for you. After you give them and retail out their shirt, write 'yes' on the HW registration form.
What are we doing with rower batteries?
Please make sure that we are unplugging the rower batteries when they are fully charged. They are expanding because they stayed plugged in 24/7. Al advised us to unplug them.
What three lists are being worked off of daily?
We should be completing the
lead management
member management
revenue management
daily! Who calls who is dependent on what is going on that day.
Portal vs everything else
The portal as of right now is not replacing MBO and OB. You still log your lead calls in OB, and still CL everything in MBO. A checked box in the portal does not equal a contact log.