Through the Years
This generation will require caution when communicating with technology
Who is a Traditionalist?
Assists trainee in learning new information, reviewing topics and developing new psychomotor skills.
Who is the teacher?
The infraction of some public duty by which some damage accrues to the individual (Plaintiff)
What is a Tort
The CTO's main evaluation tool
What is a DOR
When the listener is physically signaling they are listening.
What is Non-Verbal Attending?
The generation that focuses on outcome instead of protocol.
Who is a Generation Y
Allows practice, gives hints, trainee learns by making mistakes, provides learning experience through practical exercise.
Who is the coach?
This agencies enforces employment laws in the united states
What is the EEOC
This is when the CTO done completing DOR's with the trainee.
When they are released from training.
Can not be answered yes or no.
What is an Open ended question?
The generation that prefers informal communication.
Who is Generation X?
Trainee is more confident in the CTO than anyone else
What is a Mentor?
When management or a CTO fails to provide adequate supervision to avoid errors made by the trainee
What is Negligent Supervision
It ensures the evaluation to be valid and reliable when used in conjunction with the main evaluation tool
What is the SEG
Providing a restatement of the essence of the information in in the listeners own words.
What is Paraphrasing?
This is the number of generations in the workforce today. (based on our current textbook)
What is 4
When performing this role, the CTO's work habits and compliance with policy and procedures are observed by both current and former trainees.
Who is a Role Model?
The Program that promotes superior public safety communication services and recognize professional excellence.
The Public Safety Accreditation Program
The day when DOR documentation begins
What is the OTJ Phase
Repeating a short declarative statement the emotions or feelings the sender is communicating.
What is reflecting Feelings?
Who uses the approach "Just show me what to do"?
Who is a Baby Boomer?
This person completes a DOR, uses the SEG, uses objective assessment of observed performance and behavior.
Who is an Evaluator?
A CTO has an indirect legal responsibility for the actions or inactions of a trainee
What is Vicarious Liability
These are the 5 major categories of the DOR.
What is Appearance, Attitude, Knowledge, Performance and Relationships
This listening skill shows we are paying attention, providing feedback and deferring judgement.
What is Active Listening?