MFA
The definition of multi-factor authentication (MFA)
What is a security method that requires two or more ways to prove your identity before you can log in?
This is Acuity's enterprise AI tool
What is Microsoft Copilot?
This is the application that the Integrations team uses to store and upload data to vendors for marketing purposes.
What is the "Marketing Data Pipeline?"
What year was the website introduced for customers?
What is 1998.
This application orders and processes over 40 different types of reports from integrated vendors across the company.
What is ReportOrdering?
At Acuity, this Windows feature allows you to sign in using your face, fingerprint, or PIN.
What is Windows Hello?
This is the first embedded AI solution at Acuity
What is the "Summarize" button in NextGen that summarizes log notes?
This application is responsible for handling messages and data mean for external communications.
What is the "Communication Hub?"
How many major app versions have we deployed?
What is 3.
Our latest major version, 3.0 was released to both Apple and Android app stores December 9th, 2025.
This application is used by EI to manage API configurations and implement new service routes and integrations.
What is APIC/API Connect?
This app is commonly used by Acuity employees to approve sign-in requests.
What is Microsoft Authenticator?
This is what a large language model (LLM) is trained to do.
What is understand and generate human-like text by learning patterns in large amounts of language data?
This application is becoming the new home for AI projects at Acuity.
What is the "AI Hub?"
How many insureds have online accounts?
What is 180,457.
Out of our 397,311 insureds, just about 1/2 have an online account! Of that 180K+, just 34,526, have eDelivery. Current projects in our backlog, like Reducing CL print & eDelivery elevation for all insureds, will have a major impact on increased adoption and will help drive down our costs!
This application manages user identities and authorizations used for authentication across Acuity systems.
What is SSO?
This Acuity security initiative expands MFA protection to users outside the organization, such as agents and customers.
What is the MFA Agent/Insured project?
This is the next area Acuity plans to focus its AI efforts on
What is Commercial?
This is a set of mechanisms that enable two software components to communicate with each other using a set of definitions and protocols.
What is an API (Application Programming Interface)?
What can insureds complete on their own publicly while not having an online account?
What is File a Claim, Pay My Bill, Find an Agent.
This tool is replacing our mainframe CI/CD promote system to manage code changes, pipelines, and deployments.
What is GitLab? (or IDD or DBB)
This is the tool Acuity is using for website and mobile app authentication.
What is Advanced Authentication?
This is the purpose of the Acuity AI Workbench
What is to provide a space/tools for building, testing, or using AI solutions in the business?
In 2025, the integrations team reworked the existing call recording solution to integrate with this new vendor.
What is "Talkdesk?"
What is the most utilized feature for CL & PL policy holders in the app and on our website?
CL: What is Certificates of Insurance
PL: What is Pay my Bill
This mainframe system compares and verifies numbers across reports to make sure the data is balanced and accurate.
What is ARBS?