State Specifics
Before a permitted driver gets their license, they must be added to the policy and receive this. They must show they are insured when they get their license.
What is a DL-123?
This is the customer status assigned to someone who initiates a chat from /anon/account/login/logout.
What is an unauthenticated customer?
The target time associates should aim for when handling customer chats on average is 19:30.
What is the goal for average chat duration?
When a customer surrenders their plates to the NYDMV, they will receive this. It shows a variety of information including the customer and the vehicle to which the plates were linked.
What is an FS-6T receipt?
Unless a documented CCC error exists, backdating is not permitted for these policy endorsements.
What is adding, editing, or removing coverage?
Chat representatives earn this when they achieve the two or more following:
- Occurrences: ≤0.5
- CSAT: 80%+
- first response: ≤30sec
What is the MVP?
This coverage is mandatory in the state of MI and typically provides coverage for the following:
What is Personal Injury Protection (PIP)?
This chat flow step supports Allstate's SAVE Initiative and helps identify opportunities for customer savings and retention.
What is the Discount Discussion (Digital Protection Review Link)
To earn the August $100 incentive, agents must achieve these three performance targets.
What are ACD ≤ 19 minutes, QA ≥ 93%, and CSAT ≥ 85%?
MA title law requires all motor vehicles and trailers (over 3,000 lbs) to be titled within 10 days of purchase. The insured has 10 days from the purchase of the vehicle to obtain this and submit to the DMV.
What is the Registration and Title Application (RTA) form?
This policy endorsement requires customers to upload documentation through MyAccount and cannot be completed by the CCC.
What is updating the roof age on an ASC policy?
Agents should aim to reach this percentage or higher on the customer satisfaction metric.
What is 80%?
This is a tax exempt state trust fund that provides reimbursement to residential property insurers for a portion of their Florida catastrophic hurricane losses. It is intended to be self-supporting, with funding primarily from actuarially-determined premiums paid by residential property insurance companies, and, in some circumstances, revenue bonds backed by emergency assessments on a variety of property and casualty insurance premiums.
The Florida Hurricane Catastrophe Fund (FHCF)
Unlike on a legacy policy, where this information is available as a separate document, ASC displays it only within the Insured Property Details section of the Homeowners Declarations Page, which may only be provided to the Primary Named Insured or Legal Partner Named Insured.
What is a Replacement Cost Estimate (RCE)?
Chat representatives earn this when they achieve the goal for CSAT and QA in a month.
What is an attendance earnback?