Safety
Ports, Wires, and Stuff
Troubleshooting
Specific IT knowledge
Mobile Garbage
100

You are preparing to replace a faulty power supply unit in a desktop computer.

Which of the following is the first step you should take?

Remove all jewelry that may come into contact with components.


100

What two types of ports transmit both digital audio and digital video with a single connector?  

Display Port and HDMI

100

What tool can help discover and report computer errors and conflicts that occur when you first turn on a computer and before the operating system is launched?

POST diagnostics

100

What SATA standard provides a transfer rate of 3 Gb/sec?

SATA2

100

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet.

What service should Sally use to save her pictures and files seamlessly on the Internet?

iCloud

200

A cable is running along the floor between two work areas where people walk.

Which of the following steps should be taken first?

Implement cable management.

200

When you build a computer from parts, you usually start by deciding on which two parts?

Motherboard and Processor

200

Brandon purchased a new processor online as an upgrade. When he purchased the processor, he made sure that it used the same socket his computer’s motherboard used. But he did not check to see whether the motherboard chipset was compatible. What will happen if you install a processor on a motherboard that can fit the socket but is the wrong chipset?

Damage to both the processor and the motherboard.

200

Why might you want to use a RAID 0 disk configuration?

Improve overall disk performance

200

Which of the following operating systems can be modified and the source code redistributed?

Android

300

Which of the following fire extinguisher classifications should be used on an electrical fire?

Class C

300

What type of socket ensures that even force is applied when it is being installed in the socket?

ZIF

300

What is a possible remedy if your system hangs at odd times or during the boot?

Flash the BIOS/UEFI

300

You are using a new LCD monitor and notice that the icons and images look distorted or elongated.


What video setting can you use to fix this problem?

Resolution

300

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Data transmission over limit

400

What is the best method for the disposal of empty inkjet printer cartridges and empty toner cartridges?

Check with local environmental officials in your area for proper disposal of these items.

400

Who are the two major manufacturers of processors?

AMD & Intel

400

What Intel processor technology interconnects the processor, chipset, and wireless network adapter as a unit, improving laptop performance?

Centrino

400

A remote worker wants to connect his computer to his corporation’s private trusted network over the Internet.

Which of the following will need to be configured?

VPN Tunnel

400

Which two symptoms can be attributed to a malware infection on a mobile device?  

Slow data speeds and battery drains faster than normal.

500

What two devices in a computer should be considered “black boxes,” and should never be opened due to risks involving charged capacitors?

Monitor & Power Supply

500

Molly, an end user, connects an external monitor, external keyboard and mouse, and a wired network cable to her laptop while working in the office. She leaves the office frequently to meet with customers and takes the laptop with her. Disconnecting and reconnecting these external connections has become inconvenient.

Which of the following devices will allow the user to disconnect and reconnect the laptop to the external connections with the least amount of effort? (There are TWO).

Port replicator & Docking Station

500

Which motherboard slot should you install a new high-end graphics card in?

PCI Express 3.0 x16 slot (PCIE2: x16 mode)

500

Jacob wants to set up extra security on his wireless network; he currently uses WPA2. He wants to allow only his devices to connect to the network and reject devices that he does not own.

What extra wireless security should Jacob employ in on his wireless router?

MAC Filtering

500

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.

Which of the following steps should the user take next to resolve this issue?

Check the OS for updates.

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