Correct KB?
"I am/they are not my supervisor, please help!"
What is Wrong Supervisor
The person states that, "I am/they are not my supervisor, please help!"
What is the Wrong Supervisor tab
You are on phones, and it rings. Should you pick it up? If you missed said call should you call them back ASAP?
Yes! please
Select Assignments...
What is How to get to the Admin page
CTS stands for...
What is Compliance Training Support
"I am a volunteer/I do not see the relevance to my calling/do I have to do these courses?"
What is Why am I getting these emails
The person states that their name is not correctly spelled in the system
What is the Misspelled Name tab
You use the template from the KB in an email, should you directly copy it and send?
NO!
Dept Admin - Job Aide
What is the Header for the different parts of Learning Center we use that include: Learning Modules, User Editor, Switch User. The ones we use, there are other ones that you can ignore.
I have a question
What is asking ANY MWS, trainer, or Ilo
"I can't complete the courses, I am having technical issues/bugs." Sometimes they just try to use this as an excuse to not do the courses lol
What is Basic Troubleshooting Steps
The missionary/volunteer states that they are no longer serving
What is the Released tab
The person sent an email not in English, should you use google translate to read/reply?
Yes! Please put "(Machine Translated)" at the top and add the original English copy at the bottom of your email response.
User Editor
What is the program we use to look up people and check their progress, or lack thereof lol, on the courses
I am sick/won't be in today
What is PLEASE let Ilo or at least someone know.
"The course is not in my language, what do I do?"
What is PDF version of courses (Language)
The person has made it clear they WILL NOT do the courses
What is the Refusal tab
The person is being EXTREMLEY rude and disrespectful, should you attempt the respond?
NO! And please escalate! If its a phone call say, "please call back when your ready to be respectful" in the nicest way possible.
Learning Modules
What is the program we use to assign/excuse credit. And manipulate accounts in special circumstances.
The best team at the GSD is...
What is CTS OF COURSE!
You and other people can't find a person on Learning Center...
What is Account not Found
The person stated that their current email/phone number in the system is incorrect/the wrong one
What is the Wrong Contact tab
The email seems to be lacking some crucial info to help you resolve, should you email back asking for the missing info? Bonus 100 points if you can identify the correct KB :)
YES! What is Need More Information KB
Still pretty much broken...
What is Switch User
VPN stands for...
What is Virtual Private Network