CTS Overview
Policy and Procedures
Google Drive
Marketing and Recruiting
Payroll
100

What three main services does CTS offer and in what order? 

Paint, Janitorial, and Carpet Cleaning 

100

How long is the probationary period for CTS employees? 

90 days 

100

What colors represent the following services on the Google Calendar: 

Paint, Janitorial, Carpet Cleaning 

Blue, Orange, Green 

100

What is the packet of documents containing our information called that we use when marketing?

Vendor Packet 

100

What day of the week do sub-contractors and employee's get paid? 

Friday 

200

What is the "order form" called that our customers fill out to place an order for services? 

50 bonus points: What are all three of our websites? 

Service Request Form 

CTS-ms.com 

CTS-al.com 

CTS-corporation.com 


200

When does vacation and sick time begin to acrue for full time employees? 

After the employee's probationary period

200

What document should be signed if there is an extra service needed in a unit upon arrival?

Additional services approval form 

200

Where can you find a list of all current workers in each area? 

The sub-contractor log 

200

What day of the week are all documents due to Katie? (job completion forms, checklists, approval forms... etc) 

Monday 

300

What form is required to be submitted after a unit is walked and what two documents should be uploaded to it? 

Inspection Form 

Checklist and Approval Form 

300

If you are given a company phone, when are you required to answer calls and respond to emails/text messages? 

At all times

300

What does it mean if a service is "red" on the Google Calendar? 

That means the services is completed and the invoice has been sent 

300

How many painters and cleaners are required in each area? 

4 painters 

10 cleaners 

300

When should timesheets be sent to the workers? 

Wednesday mornings before the meeting

400

What are the three customer tiers within our Customer Appreciation Program? (lowest to highest) 

Bronze 

Platinum 

Diamond 

400

If a CTS employee is involved in an "at fault" accident in a company vehicle, who is responsible for the payment of the insurance deductible?

50 bonus points: How much is the deductible? 

The employee 

$1000

400

If a sub-contractor has questions about past payroll periods, where can you find all previous timesheets? 

Google Drive / Payroll Packets folder 

400

When creating paperwork for sub contractors, what tax document are they required to fill out? 

a W-9 

400

If a unit is highlighted red on a timesheet, what does this mean? 

The pay for this unit was deducted and the worker is not being paid for it 

500

Fill in the missing columns of the Weekly Log Sheet

Date _____ Unit _____ Worker ____ Checklist ____ Inspection Form ____ Corrections Sent to Worker _____

Property 

Service 

Job completion form 

Basket 

Approval Form 

500

On what four holidays is the CTS office closed for? 

New Years Day 

Thanksgiving Day 

Christmas Eve 

Christmas Day 

500

Which is the correct format for a service on the Google Calendar: 

A. Oceanaire #1210 1BR (J) 

B. Oceanaire (J) #1210 1BR 

C. Oceanaire #1210 (J) 1BR 

500

What are the three steps to our Marketing Strategy and in what order? 

Introduction email 

In person visit 

Follow up phone call 

500

What three documents are required in order for a Sub-Contractor to be paid for a unit? 

Job completion form 

Checklist 

Approval form