Referrals
THIS is the referral class used to indicate that an order is in Epic and a Mercy provider is referring to a non-Mercy facility.
What is Outgoing?
CTS should only attempt to pre-register when speaking to a ____ or ____ ____.
What is patient or patient representative?
A mammogram can be used for this or diagnostic purposes.
What is screening?
This example of a non-radiology test is used to evaluate the respiratory system and shows how well the lungs are working including how well the patient can breathe.
What is a PFT or Pulmonary Function Test?
If the test has already been scheduled at a Mercy facility and the patient indicates they would like to reschedule at a non-Mercy facility, it will be necessary to ____ the appointment at Mercy before taking further action.
What is cancel?
This is when the pre-registration portion of a call will happen.
What is after the appointment is scheduled?
This is something that is required for all Diagnostic Mammograms and Breast Ultrasounds. Patients cannot self-refer.
What is a signed medical order?
This example of a non-radiology test is an overnight study that records brain activity, eye movement, heart rate, blood pressure, oxygen levels, body movement, and sleep patterns.
What is a Sleep Study or Polysomnogram?
This is where you will go to determine the location specific guidelines before handling an outgoing referral.
What is Consumer View?
This is one of the many benefits to the patient (and to Mercy) when pre-registration happens after scheduling, during the same phone call.
(There are several acceptable answers.)
Acceptable Answers:
-What is reduces the amount of calls a patient receives?
-What is reduces billing and demographic errors?
-What is helps expedite the authorization process?
-What is no surprises?
-What is speeds up the check-in process when the patient arrives for their test?
This is one reason Diagnostic Mammograms are performed on patients.
What is the patient is experiencing symptoms?
(Also accept breast pinpoint pain, lump, drainage, etc...)
This example of a non-radiology order is typically requested for a patient when a wound is severe or does not heal on its own.
What is Wound Care?
This is the referral class that indicates an order was received by a non-Mercy provider.
What is Incoming?
This is something you want to avoid asking the patient before pre-registering.
What is do you have time to pre-register today?
What is would you like to pre-register today?
These are typically ordered with diagnostic mammograms and are rarely ordered alone.
What are Breast Ultrasounds?
These examples of a non-radiology tests measure the electrical activity in the brain or body.
What are EEGs and EMGs?
This is the name of the knowledge article for East Community schedulers that outlines the outgoing referral process.
What is Outgoing Referral Process - East Community?
This is the question you ask when attempting to collect an estimate or prior balance.
What is how would you like to take care of this today?
This location in the Central Community has very specific guidelines as to what qualifies for a diagnostic mammogram and/or breast ultrasound and allows CTS to place an order if the patient's provider has signed a "Standing Order" form.
What is the Springfield Breast Center?
(Also accept Mercy Clinic CH Chub Oreilly Cancer Center)
With non-radiology scheduling, instead of changing this, the department is changed and potentially the visit type and/or the provider or resource field.
What is the Center?