Sales and Conversion!!!
General knowledge
SR Accuracy and Compliance
Updates
100

What is the CVR goal for AS? 

40%

200

What is listening for additional needs? 

This mindset shift helps improve cross-sell performance. This iswhy we need to ask open ended questions. 

200

Which CTT would you use to move a shed? 

Demolition

200

What is a verbatim AS consent? 

Say it exactly how is written.

200

DNC UPDATE: Where can you find the "Consumer ID" in BETTI? 

Below the HO name

300

What XSELL could I offer when the original CTT is: "Exterior Doors" ? 

Framming
Plumbing
Electric

Siding
Insulation

300

What is appraisal? 

general appraisals are typically used in estate or divorce situations or when documenting the value of items for insurance or tax purposes.

300

What is setting proper expectations?

Provide consent and HO is aware of next steps they need to do and what they can expect. 

300

Can we delete an HO account? 

We cannot eliminate it but we can submit the form so the appropriate team can do it for us. 

400

What is the difference between a hvac system and air conditioner? 

An HVAC system is a comprehensive, whole-home unit that provides heating, ventilation, and air conditioning to manage year-round indoor climate. In contrast, an air conditioner (AC) is a specific component designed solely to cool indoor air during warm weather

400

What is the Directory List Expectation? 

At the moment we're looking for the best option for you, so, whenever they become available you will receive an email with the name and rating of the professional. At the bottom of it just hit where it says GET A QUOTE, and the provider might reach you. 

500

Give an example on how to transition to XS? 

Shine bright!!!