Walkie-Talkies
This is the primary channel and subchannel for the Office.
What is "19/19"?
You can review previous conversations in this section of LiveChat.
What is the archive?
This is who you should speak to if you have a question about swim.
Who is Jinx?
When you see a camper with a name in parentheses, it means this.
What is their full first name?
This is the last day of camp for the 2025 season.
What is August 15th?
This is the primary channel and subchannel for the Nursing team.
What is 20/36?
Typing this will bring up canned responses.
What is the pound/hashtag symbol?
This is where parents can fill out a request for their camper's swim level to be retested.
What is the Family Dashboard?
This is the color of the Epi Pen Required ribbon.
What is red?
This is BRAX's name sake.
Who are Brianna and Alexa Kahn?
These four people have individual walkie channels.
Who are Joe, Meesh, Ben, and Wally?
This is who you should send your LiveChat 2do's to.
Who is Nancy?
This is how often parents should expect their swim tracker to be updated.
What is 3 times per week?
If a camper is absent, their box will appear this color.
What is red?
This is when Eagle Games happens.
What is the week of August 4th?
Extended Day shares the same Walkie Channel as this Division.
What is Juniors?
(14/36)
These are two of the benefits to speaking with customers via LiveChat instead of the phone.
What are:
- Additional response time
- Being able to see what customers are going to say before they say it
- Being able to ask for answers without putting a customer on hold
These are the swim levels that Junior campers can be placed in.
What are A, B, or C?
When a camper is marked as picked up, their box turns this color.
What is grey?
This is the best place for parents to receive updates on their campers daily activities.
What is Scrapbook?
This happens when you have VOX set to on.
What is all other walkies can hear you without you having to press the speak button?
This is the process for manually attaching a 2do to customer's account.
What is copying the customer ID from the browser address bar and pasting it in the Account Associated section?
This is how far swim instructors can go from their campers.
What is never more than an arm's length away?
Counselors use the sub-status feature for this reason.
What is to identify where a camper is when not with the rest of their group?
This is what the acronym JABAMALA stands for.
What is "Just Always Be Alert, Mischievous Attachment Lurking About" ?