DECISION MAKING AND CONTROL
This approach to decision-making that involves going through a series of logical steps based on scientific method
what logical approach
This type of planning involves training employees so the supervisor only needs to oversee that workers are meeting the standards and then deal with unexpected events
what is management by exception
This group of individuals share a common goal and the responsibility for achieving it
what is team
a detailed plan for carrying out employee training for a unit of work
what is a training plan
This strategy to resolve conflict involves concern for one's own and other parties' ideas or position, finding ways of agreeing an positions
what is compromise
this approach to decision-making involves acting on a hunch or a "gut feeling"
what is intuitive approach
the organizational principle that each person should only have one boss
what is unity of command
this type of meeting is an interactive meeting that offers the leader managing a shift the opportunity to address problem issues, and lay out the strategy for a successful shift
what is a pre-shift meeting
four step method of training people in what to do and how to do a given job in a given operation
JIT (job instruction training or on the job training)
conflict resolution strategy in which concern for your own interest is of low importance, resulting in an outcome where the opposing party is allowed to satisfy it's own interests
what is accommodation
A POS or point of sale system is an example of this type of tool
what is a control tool
what is a single use plan
the individual, corrective, on-the-job training that is focused on improving performance
what is coaching
this strategy for retaining employees involves holding meetings where management talks for half the time about goals, etc. and employees talk the other half of the time
what is a 50/50 meeting
conflict resolution strategy in which concern for others is of high importance and both parties try to cooperate with each other to come to a solution that is completely satisfying for both parties
what is collaboration
this long range method of planning looks 3-10 years ahead to set organizational goals, and strategies as well as policies to meet or exceed these goals
what is strategic planning
This chart is a bar graph diagram showing the activity and timing of each activity, it shows actual progress and the goal over a period of time
what is a Gantt CHart
Team effectiveness is defined by these three criteria
what is product output, satisfaction, and commitment to working together
a form or evaluation that measures the results of training after a program has been completed
the alternative dispute resolution approach where a neutral third-party facilitator trained in mediation techniques negotiates a mutually acceptable settlement
what is mediation
in this compromise situation, the supervisor doesn't take a stand and the worker gets away with things
what is a lose/win situation
this scheduling technique is a diagram of a sequence of activities to complete a project
what is PERT chart
team building goes through these four stages
what is forming, storming, norming, and performing
training method in which an old hand shows a new worker the ropes
what is the buddy system
in this phenomenon, a group has to make a decision and one person holds a different point of view. That person may conform to the group to avoid conflict
what is groupthink