Cultural Iceberg
From the cultural iceberg, select 2 aspects of culture that could explain why an individual greets every single person in a room when they enter.
Behaviors, Body Language, Social Skills, Attitudes, etc.
In this climate's culture, it is rude or inappropriate to get “straight to business” prior to niceties and greetings
Hot-Climate Culture
This is a different word for differences. It is the “pieces you’re given"
Diversity
What tip for cross-cultural communication applies if I do not immediately continue speaking or answering for an individual in a conversation?
Allow response time.
Who is it disrespectful to make eye contact with in China and Japan?
Superiors or elders
From the cultural iceberg, select 2 aspects of culture that could explain why a Somali man would dye his beard or hair bright orange
Physical characteristics, Social Status, Wealth, Age, etc.
In this climate's culture, yes means yes and no means no.
Cold-climate culture
This is giving individuals what they need to be successful and have equal opportunities; to “level the playing field.”
Equity
Why is writing something down for a non-native English speaker helpful in cross-cultural communication?
Sometimes non-native English speakers can read more proficiently than they speak.
Which hand is considered offensive in many parts of the world?
Left hand
From the cultural iceberg, select two aspects of culture that could explain why young people feel pressure to have children.
Family traditions, Family Attitudes and Values, Role in the Family, etc.
In this climate's culture, everyone is automatically included / invited to be with the group.
Hot-Climate Culture
This is using diversity as an asset through ensuring that all individuals feel valued and respected as part of the group.
Inclusion
I recognize that one of my employees doesn't understand me when I ask, "Can you cover so and so for their 15?" How can you rephrase in simplified English?
Answers may vary.
An area of the world where it may be unacceptable for women to make eye contact with men
Middle East
From the cultural iceberg, select 2 aspects of culture that could explain why an adult English Language Learner is clipping her toenails in the classroom.
Behavior, Social Skills, Role in the Family, Knowledge
Cold-climate culture is to being time / clock oriented as hot-climate culture is to being _______
Event-oriented
Name 2 types of unconscious or implicit bias.
◦Gender Bias
◦Ageism
◦Name Bias
◦Beauty Bias
◦Halo Effect
◦Horns Effect
◦Affinity Bias
◦Confirmation Bias
Name 2 patterns of speech you may want to avoid to help in cross-cultural communication.
Idioms, phrasal verbs, slang, and work jargon.
A more respectful way to point at something
Use two fingers or a whole hand instead of one finger
From the cultural iceberg, select two aspects of culture that could explain why a Muslim individual makes themselves throw up in the bathroom after a shared meal.
Behavior, Foods, Religious Practices, Personal Beliefs
Name one difference between hospitality in hot-climate cultures than in cold-climate cultures.
Hot-Climate:
◦Often spontaneous
◦Often takes place in the home
◦The host takes care of everything and the guest pays for nothing.
◦Food and drink are involved.
◦A gift is sometimes expected.
Cold-Climate:
◦Planned for so the host can make all necessary preparations.
◦Guests should plan to pay for all expenses unless told otherwise by the host.
If diversity, inclusion, and equity are intentional in the workplace, what is the end goal?
Belonging
An employee tells you, "I lost the bus" when they arrive to work. What tips for cross cultural communication can you use to figure out what they mean?
-Give the benefit of the doubt. Ask questions. Build on your own prior knowledge. Allow response time. Etc.
Another name for cultures that have small circles of personal space.
Contact cultures