A Diverse Nation
What is the difference between generalization and stereotypes?
Generalization: Using societal norms to make generalization abut patterns and behaviors
Stereotypes: made by automatically apply generalizations based on the behavior of a few individuals
True of False: All cultures and religions have the same beliefs about health practices and treatment.
False
Health equity ensures that...
everyone has the same access to healthcare and quality of life
What is service recovery?
the responsive action to recover a dissatisfied customer
What is culture?
a system of shared attitudes, values, and beliefs that are common among a group of people
A set of behaviors, attitudes, and policies of healthcare professionals that enable them to better work with patients from diverse backgrounds and ethnic groups is called:
cultural competency
People limited with health literacy are less likely to do what?
protect their health
Acknowledging feelings
How can demographics help a healthcare professional?
It can help them identify the type of diversity they may encounter often.
What are the 4 steps to build trust?
What are health disparities?
Difference in health outcomes that are closely linked with social, economic, and environmental disadvantages; also called health inequities
True or False: Even with good service recovery, you're likely to lose the majority of patients as clients.
False
Personal bias is allowing what?
Your own feelings about a particular person of thing to affect your actions/decisions.
Does the patient have the right to refuse treatment?
Yes
Equity vs. Equality
Equity: the access to doctors, medication, and care are offered in a fair and just manner to everyone
Equality: Everyone gets the same treatment/medication
What are the 4 steps of the recovery process?
1. Apologize
2. Acknowledge patient's feelings
3. Offer alternatives
4. Make amends
What is the difference between race and ethnicity?
Race: Physical characteristics(skin, hair, and eye color, etc)
Ethnicity: Cultural factors(nationality, culture, language, etc)
Linguistic competency is the ability of the healthcare system to effectively deliver ____________ healthcare to patients in the United States who speak limited or no English.
language-appropriate
A lack of health literacy can affect a patient's ability to...
navigate the healthcare system, complete forms, locate healthcare services, share info with providers
What is the "white coat syndrome"?
A patient's feeling of anxiety in a medical environment