Diversity
A system of shared attitudes, values and beliefs among a group of people.
What is Culture?
People of this religion express strong concerns about modesty, may be strictly vegetarian and believe in reincarnation.
What is Hinduism?
Differences in health outcomes closely linked with social, economic, and environmental disadvantages.
What is health disparity?
Based on your physical characteristics such as your skin color, hair color, eye color.
What is race?
How often the US Census is performed.
Every 10 years.
Developed by healthcare workers by studying cultures and being open to people who are different.
What is cultural competence?
People of this religion pray 5x a day, may request that their ill family member faces Mecca, and may request to wash the body and face of a deceased family member.
What is Islam? (Muslim)
The term for the above in other parts of the world.
What is a health inequity?
Cultural factors such as nationality, religion, culture, and language.
What is ethnicity?
Be empathetic, respectful, genuine, and listen actively.
Steps to building trust.
A feeling against a particular person or groups of people that may affect your actions and decisions.
What is a personal biases?
People of this religion are prohibited from receiving blood or blood products.
What are Jehovah's Witness?
The ability to obtain, communicate and understand health information to make informed health decisions.
What is health literacy?
Everyone has access to healthcare and the same quality of care.
What is health equity?
What should you do if a patient refuses treatment?
Explain the tx, why the dr recommends it, ask if they have questions.
Patients always have the right to refuse tx.
An objective statement about the majority of people in a cultural group.
Generalization
People of this religion may cover their heads and bodies, may request not to have a medical procedure on their Sabbath (Fri sundown to Sat sunset), may request birth and death rituals be performed by a religious leader, and often have foods prepared in a specific manner.
What is Judaism?
The ability of the healthcare system to deliver language-appropriate healthcare to a person in the US with limited English.
What is linguistic competence?
Should be used instead of stereotypes when discussing a group of people.
What are generalizations?
Healthcare professionals take responsive action to a dissatisfied customer.
What is service recovery?
Assuming information about ALL people in a culture. Usually judgmental.
What is a stereotype?
People of this religion believe in infant baptism to remove original sin and may request a rite before death.
What is Roman Catholic?
What is the best way to demonstrate linguistic competency with a non-English speaking patient?
Provide the patient with a translator
Population group is projected to grow the fastest by 2060 in the US.
People who identify by two or more races
How you should start a statement to a dissatisfied customer.
"I'm sorry..."