Bias in Service Delivery
This term refers to communications that exclude, negate, or nullify psychological thoughts, feelings, or experiential reality
Microinvalidation
What are more recent culturally acceptable terms used instead of disadvantage or deprived?
Culturally diverse or culturally distinct
This term refers to the study of eye behavior, including eye contact, movement, and gaze, and how it is used to convey interest, respect, or emotion in different cultures.
Oculesics
This term refers to emotional, psychological, and social well-being, affecting how we think, feel, and act.
Mental health
In this stage, individuals are unaware or deny the influence of race in their lives, often preferring dominant cultural norms and sometimes internalizing negative stereotypes about their own group.
Pre-Encounter Stage
This type of bias occurs when a service provider unconsciously applies stereotypes during assessment.
Implicit bias
What is the term for the misdiagnosis of clients due to cultural misunderstandings?
Cultural misdiagnosis
This term describes how physical touch is used to communicate emotions, establish relationships, or convey messages in different cultural context
Haptics
Name a traditional healing practice used in some cultures.
Acupuncture
This stage begins when an individual experiences a personal or social event that forces them to acknowledge the significance of race in their life.
Encounter Stage
This term refers to communications that convey rudeness and demeans a person racial heritage of identity
Microinsults
A person who actively works to eliminate racism.
Cultural ally
This term refers to the study of how people perceive, structure, and use time in communication
Chronemics
What is the term for the use of cultural knowledge to interpret clients' health beliefs?
Cultural health assessment
In this emotionally intense stage, individuals immerse themselves in their own racial group and may reject dominant culture while beginning to explore the meaning of their racial identity.
Immersion-Emersion Stage
This term refers to verbal and nonverbal attacks intended with varying degrees of conscious awareness to hurt a person of color
Microassaults
Name a consequence of lacking cultural awareness in human services.
Ineffective service delivery
This term refers to the personal space individuals maintain in interactions.
Proxemics
This cultural value may discourage individuals from seeking mental health services due to concern about shame or dishonor to the family.
Saving face or family honor
In this stage, the individual achieves a secure, positive racial identity and begins to appreciate the complexity of other groups without defensiveness.
Internalization Stage
This term refers to unconscious delivery of racial slights, subtle snubs, dismissive looks, gestures, and tones.
Microaggression
This concept involves recognizing and addressing one's own cultural biases in professional practice.
Cultural self-awareness
What is the study of body movements, gestures, and facial expressions in communication?
Kinesics
Name a cultural factor that can influence health behaviors.
Religious beliefs
This stage represents a commitment to racial identity and social justice, where individuals actively work toward systemic change.
Internalization-Commitment Stage