Equation
Improve the financial lives of our members.
What is our Purpose?
See it, Own it, Solve It, Do It
What are the Steps to Accountablity?
Denying my own responsibilty for poor results and seekign to shift the blame to others
What is Finger Pointing?
Got It, Do It Grow It
What are our Cultural Beliefs?
Constantly asking, "What else can I do?", collaborating across functional boundaries, creatively dealing with obstacles, taking necessary risks
What is Solve It?
What is Not My Job?
Reach 2.5M Members by 2030
What is our Vision?
Staying above the line by not blaming others, tracking progress with proactive transparent reporting doing the things I say I'll do, building an environment of trust
What is Do It?
By giving up the personal power to make a differnce today you are doing this
What is Tell Me What to Do?
Annual Member growth of 8%, NPS of 80%, App rating of 4.8
What are our Key Results?
Making the choice to be engaged, involved, and connect what we do to the desired results
What is Own It?
When staying Above the Line by taking action and collaborating with other on "What else can we do, now?" you are avoiding this
What is Wait and See?
Growth through price & financial wellness, Be the member's advocate, Be envied in digital delivery
What are our Strategic Anchors?
The willingness to acknowlege reality. Often the most difficult step to take with Above the Line behavior
What is See It?
When you are being courageous and seeking feedback to gain perspectives from others' realtiy. "What am I missing?" you are not doing this.
What is Ignore or Deny?