Culture Beliefs
DEFINE GOT IT
I CONFIDENTLY OWN EVERY MEMBER AND EMPLOYEE EXPERIENCE AND FIND SOLUTIONS
WHAT IS THE FIRST STEP TO ACCOUNTABILITY?
SEE IT
NAME THE THIRD STRATEGIC ANCHOR
BE ENVIED IN DIGITAL DELIVERY
WHAT IS THE LAST STEP TO OUR PYRAMID?
RESULTS
MBR CAME INTO THE BRANCH ASKING TO CASH A CHECK--- THE CHECK WAS CLEARLY FAKE.. YOU DID NOT NOTATE THE ACCOUNT OR SEND A BOLO
WHAT BELOW THE LINE BEHAVIOR IS THIS?
WAIT AND SEE-
YOU ARE CHOOSING TO WAIT AND NOT TAKE ACTION
WHAT DO CHRISTINE, BRISA, AND KAREN GET IN THE MORNINGS?(MOST MORNINGS)
COFFEEEEEEEEEE
HEHEH
WHAT IS THE SECOND STEP TO ACCOUNTABILITY?
OWN IT
WHO IS YOUR CULTURE BOOST CHEERLEADER?
ME CORRECT! ...
WHAT IS THE THIRD STEP TO OUR PYRAMID?
ACTIONS
THERE ARE 5 MEMBERS IN THE LOBBY, BUT YOU HAVE TO DO COMPLIANCE.
WHAT BELOW THE LINE BEHAVIOR IS THIS?
TELL ME WHAT TO DO!
WAITING TO BE TOLD TO GRAB MEMBERS INSTEAD OF DOING IT JUST BECAUSE.
DEFINE DO IT
I MAKE DECISIONS
I AM TRUSTED AND SUPPORTED MY VOICE MATTERS
WHAT IS THE THIRD STEP TO ACCOUNTABILITY?
SOLVE IT
NAME THE FIRST STRATEGIC ANCHOR
GROWTH THROUGH PRICE & FINANCIAL WELLNESS
WHAT IS THE SECOND STEP TO OUR PYRAMID?
BELIEFS
YOU WERE GIVEN THE TASK OF FOLLOWING THE SHRED BINS AND UPLOADING DOCS TO RECORDS,
BUT YOU DECIDED TO TELL SOMEONE ELSE TO GO
NOW THE RECORDS DOC HA NOT BEEN UPLOADED FOR 3 DAYS AND NO ONE KNOWS WHERE IT IS WHN ASKE ABOUT THE TASK YOU SAY ***** TOOK CARE OF IT
WHAT BELOW THE LINE BEHAVIOR IS THIS?
FINGER POINTING
YOU WERE ASSIGNED A TASK AND DID NOT COMPLETE IT . PLACING THE BLAME ON SOMEONE ELSE WHO DID NOT HAVE THE INSTRUCTIONS YOU WERE GIVEN
WHO IS MOST LIKELY TO LOSE THEIR NOTARY STAMP?
WHAT IS THE FOURTH STEP TO ACCOUNTABILITY?
DO IT
WHEN IS HERBY'S BIRTHDAY?
OCTOBER 4TH
WHAT IS THE FIRST STEP TO OUR PYRAMID?
EXPERIENCES
THERE IS TRASH OUTSIDE OUR BRANCH SURROUNDING OUR ATM... YOU WERE TOLD TO GO PICK UP BUT REFUSED AND SAID BECAUSE IT'S *** ** ***
WHAT BELOW THE LINE BEHAVIOR DID THEY SAY IN THE SENTENCE ^
NOT MY JOB
DEFINE GROW IT
I THRIVE ON OPPORTUNITY THAT IGINITES GROWTH
WHAT DOES HERBY SAY IN THE MORNINGS?
YO!
NAME THE SECOND STRATEGIC ANCHOR
BE THE MEMBER ADVOCATE
WHAT IS SANDA'S FAVORITE WORD?
BOSMEG --POSSIBILY BOZMEG
YOU HAVE LOTS OF LIENS TO SEND OUT BUT YOU CONTINUE TO BLAME IT ON TIME OR SETTING IT ASIDE
WHAT BELOW THE LINE BEHAVIOR IS THIS?
IGNORE AND DENY