Kitchen
What is the first thing you do when you get into your position?
What is Culvers Mission statement?
Every guest that chooses culvers leaves culvers happy
How often should the Bathrooms be checked?
Every 20 minutes
What is the minimum temp a steam table item should reach before cooling off?
165
What is the culvers standard goal for Drive Times?
240 Seconds
What is the hold time for French Fries?
6 minutes
An employee is causing a disturbance during the shift, when and where should you communicate with them?
When feelings are impartial and inside of the office
What are the proper steps to placing towels into the Washing machine?
Shake the towels off of Debris
Place into the barrel
Place detergent into the machine
Place bleach into designated spot
Wash with Hot Water
At what times during the day should we have our temps completed by?
10 AM, 2pm, and 5pm
At least how many headsets should be on during each shift?
4 headsets
How long are french fries good at the middle station?
1 minute
This is the act of talking to cars as you pass them by when running.
Resetting the clock
How often should the Cooler and Freezer floors be swept through?
At least twice a day
(Once from the porter/truck person, the other by someone at night)
What are the two items we temp after every truck delivery?
Meatpucks and Vanilla custard
At the latest, What time should the Set person ask how long on an order?
3 Minutes(when it turns yellow)
What is the designated day to clean inside the Fry Freezer?
Tuesday Night
What does the Acronym LEARNT stand for?
Listen, Empathize, Apologize, React, Notify and Thank
What is the proper PPM range for the Dishwasher?
50-100 PPM
How often should employees be washing their hands and changing their gloves?
Every 30 Minutes
A guest has fallen in the condiment area, there was a wet floor sign present. What do you do?
...
The Fish Fryer Vat is running low on Oil how do you proceed to add additional oil to it?
You grab a laddle and spoon over oil from the 3rd Vat(Tenders) into the fish vat.
An employee is calling in for their shift with less than a 4 hour notice. How do you proceed?
...
How often should the dumpster area be cleaned up?
Every single time trash is taken out
What items can be placed next to the Meatpucks and fish in the cooler?
Nothing
Your times are beginning to exceed an average of 8mins per order. You have enough staff present. What should you do?
Moves Aces to places/Kitchen/Set/Run(Token for patience) apologize, thank them