HOSPITALITY AT SILVERSEA
What are the four pillars of Hospitality?
Knowledge, Guest Delight, Care and Planning and Anticipation
What are the ships and ship codes for expedition class?
Silver Endeavor (EV), Silver Cloud (E4), Silver Wind (WI) and Silver Origin (OR)
True or False: Under Silversea Fare Guarantee Program, repricing the reservation can only be done before the sailing date. No reimbursements can be processed during or after the sailing date.
TRUE
What are the lower suite categories for Silver Endeavor?
Classic, Superior, Deluxe and Premium
What are the ports Silversea utilizes to embark and disembark for our Alaskan voyages.
Seward and Vancouver
Personalized, Genuine and Consistent
Name the 8 ships under Classic Fleet?
Silver Shadow, Silver Whisper, Silver Spirit, Silver Muse, Silver Dawn, Silver Moon, Silver Nova and Silver Ray
Where in Booking Master can service emails be viewed and resent?
Detail > Documentation > Service Email
What are the 2 suite categories that does not have private verandas?
Vista and Panorama
What do we call the SALT Program that happens offshore?
SALT Excursion/SALT Shor excursion
Hospitality or Service: Transactional and may not always involve a personal touch, the goal is to meet a guest’s immediate need or request and Tasks or actions that fulfill a guest’s request or requirements
Service
What is the first destination-built ship we have for Silversea?
Silver Origin
What is the correct sales process in order?
1.Greet
2.qualify
3.present
4.address concerns
5.close
What are the 2 letter codes for the suires Grand Suite with 1 Bedroom, Owner's Suite with 2 bedroom and Royal Suite with 1 Bedroom
G1, O2 and R1
What ships do offer SALT Program?
Muse, Moon, Dawn, Nova and Ray
What Pillar of Hospitality shows being competent, reliable, courteous, and excellent communicators; Being genuinely interested in what they have to say and provide a personal touch; Expressing friendliness and creating a positive and inviting atmosphere
Guest Delight
Mr. Johnson is comparing ships and asks, “Which ship has the highest guest capacity?”
Silver Nova and Silver Ray
In what way can guest redeem their MyCruise Rewards points?
Online Redemption
Over the phone
What are the suiter under upper category available for Nova Class?
Premium Medallion, Junior Grand, Silver, Signature, Master, Grand, Owner's and Otium suite
Which SALT Program pertains to having unique and interactive space, guests can connect deeply with the rich heritage of each destination they visit, joining our talented chefs to learn how local food is prepared and enjoyed.
SALT LAB
Jack received a call from one of our guests, Lucille. She is frustrated about something in her booking, and she started ranting and complaining.
Which pillar of Hospitality do you think would be most applicable to this situation?
Care
What is the guest capacity of the ships under expedition fleet?
Silver Endeavor 220, Silver Cloud 254, Silver Wind 274 and Silver Origin 100.
Hi there, my husband and I are sailing on an expedition cruise in a few months, and I was wondering what the process is for us to order the complimentary gear for Expedition Arctic & Antarctica Cruises?
You can visit the Ship to Shore Traveler website and submit the order request form./ Go to Silversea ship to shore traveler website
What are the 2 letter suite codes for Vista, Panorama, Classic, Superior, and Deluxe Veranda suite?
Which dining venue is an open-seating dining room? This means there are no assigned times and no assigned tables. Guests are free to arrive at their leisure and dine with whomever they choose. They can join friends or find a table for two and enjoy Continental or regional specialties, impeccably presented and graciously served.
The Restaurant