Huddles
10 step process that aligns daily work to the HRO Principles and Framework for High Reliability
What is an HRO Safety Huddle?
Earned in drops...lost in buckets
What is Trust?
The number one predictor of a high-performing team
What is the ability to speak up?
Improving the process only after an event takes place
What is reactive?
Duration of an HRO safety huddle
What is 8-18 minutes?
Owning your actions and behaviors - Keeping your commitments
What is Reliability?
Trying to control others' impression of yourself
What is image management?
Fixing the process for me
What is unmindful?
The minimum frequency with which any team should huddle
What is once per shift?
Interpersonal conflict, defensiveness, resistance, and withholding of information
What are behaviors of a distrusting team?
Acknowledging the work setting and clarifying the need for everyone's voice
What is framing the work?
The tipping point
What is psychological safety?
During this stage, the team identified any needs for the shift ahead
What is "readiness capability" (step 4)?
Decide if you are willing to have the conversation
What is the first component of the pre-work?
Expressing appreciation, destigmatizing failure, and creating clear accountabilities
What is responding productively?
Learning and improving processes at the unit level
What is proactive?
Respond within 24-48 hours, use labels and due dates, provide updates and comments
What are Voice Card requirements?
The final step of the trust-building conversation
What is asking for a commitment to the agreed upon behaviors?
Being humble, courageous, and curious
What are the leadership behaviors that support psychological safety?
When the components function collectively towards a common goal
What are connections and alignment?