Nonfinancial Processing
Where a borrower must be living to receive disaster forbearance
What is a FEMA-declared disaster area?
The stamp placed on documents that are illegible during review of mail
What is Poor Source?
The new tool that allows for quicker reversals and reapplications
What is the Transaction Processing tool?
The reasons that a borrower could be eligible for a Disqualifying Status discharge
What are physical or mental condition, age, or criminal record?
The AR events placed on a borrower’s account to complete an item and remove it from the Escalated Issue worklist
What are Esclss RC and Esclss RV?
The daily process for ensuring that the amount received on Debt Manager matches the amount sent from the lockbox
What is reconciliation?
The database used to determine whether a school is closed
What is the FSA Closed School Spreadsheet, also known as PEPS?
The seven items to be filled out on the Box Header Sheet of the Debt Processing Electronic Imaging Manifest
What are Record Count, Date Started, MAX ID, Last Name or SSN, Start End, Box Number, Date Completed?
The process that allows us to recalculate the account balance based on data from a prior servicer
What is roll forward?