CUST CARE TRANING

Order status

100

 IF A CUSTOMER CALLS IN AND SAYS THEY GOT THERE PRODUCT BUT IS MISSING PARTS WHERE DO WE GO.

  Replacement or Missing Parts. 

200

When a WEX item has a PO number what do it mean 

it came from the vendor 

300

when do you do a carrier claim

for fed ex and ups  or when knowledge tells you 

400

If its a stock product and ready for pick up is it cancellable 

yes 

500

what is the status of this order 748098177

order delieverd 

Existing orders

100

if the sales channel is POSon a order  what do you do? 

GES Order Impacts, Identification, and Modifications

200

What if address on delivery order is incorrect? What is the article to go to?

Lowe's Truck Delivery Modifications

300

Modifications can only be made for orders when 

less than 60 days old

400

If a customer wants to add a lpp and they purchase the item on 2/17/22 can they do so 

no we get them to assurant 

500

if the order fulfilling is FC or DFC can it be cancel 

can only be cancelled up to 30 minutes from order placement

Fulfillments

100

Fulfillment method cannot be modified

for  orders associated with an installation purchase

200

THERES 3 DIFFERENT TYPES OF PICK UP 

• In store: Picked up from pickup desk in store.
• Curbside: Brought out to customer's vehicle by store associate.
• Pickup locker: Picked up from secure locker using provided access code from email. 

300

when changing the fulfillment parcel cannot be change to what 

 Lowe's delivery or pickup

400

What are available fulfillment types?

PICK UP LATER

LOWES DELIEVERY 

Parcel and freight shipping:

 Direct Delivery (DD) 

Parcel Delivery (PD)

500

what the fulfillment type is for each item in this order 716454883

0701

My redvest

100

How do I log into myredvest?

log in using Genesis ID (begins with s0998) and Windows password

200

how do you view payment 

show order details  click payment tap 

300

can you email a reciept from my red vest 

yes 

400

what are 3 ways to look up information in my red vest 

order # 

phone #  

vender po # 

500

how was this order place and what is the po number 748098177 

sterling order and po # is  
208511507 

Sterling

100

What credentials are used to log into Sterling?

In User ID field, enter Sales ID number; in Password field, enter Windows password

200

How do I add assembly to customer's order? (for existing  and new)

for existing you go to Sterling – Modify Price or Apply Coupon, Discount, Tax-Exemption. 

for new you go to  Place a Sterling Order. 

300

Can gift card orders be placed in Sterling?

No. To place a gift card order, walk customer through placing order on Lowes.com/giftcards.

400

Can multiple coupons be used on an order?

No, Sterling automatically applies the best coupon or promotion code. Review Sterling – Modify Price or Apply Coupon, Discount, Tax-Exemption.

500

Can I apply Military Discount in Sterling?

No. Military Discounts cannot be provided over the phone. Customers must show ID in-store to receive this discount.