QUOTE REQUEST
Who do you reach out to for a freight quote?
Customer Service
What is the purpose of a site measurement?
To create a template for fabrication the tops within 1/16th of an inch accuracy.
How many ranges can fit into a 96" table?
5 ranges
96/17.5 = 5.48 (round down to nearest whole number)
What is the standard lead time for a frost top?
4-6 weeks from receipt of PO and signed shop drawing
What are the 4 standard requirements for a table to enter production?
PO
Colors (stone and cabinetry)
Deposit
Signed Drawings
What determines the discount for a quote request?
The Dealer. We need the first and last name of the dealer.
What type of document/attachment is required to quote a custom install?
project drawings
Why can we quote exposed frost tops in tables, but NOT as a stand alone item?
The exposed frost top is made by ATLAS, which dealers can buy directly.
What is the standard lead time of the ICS234-18?
4-6 weeks from receipt of the PO, and laminate color confirmation
What information is needed for the coordinators to order Smartstone?
Color and finish
Name a table style that does not work with frost tops?
QS7230
NESTING TABLE
HERITAGE TABLE
CURVED LEG
NAPER
ELEMENT
(OTHERS CAN BE ENCLOSED)
Name 3 things the Smartstone installers do not install
Cabinetry
Plumbing
Electrical
Fans
Sneezeguard glass
Why do we require 4" between ranges?
For the integrity of the smartstone and to make room for a chafing dish.
What is the standard lead time for permanent Versa-Gard sneezeguards?
4-6 weeks from receipt of PO and signed drawings
Which of the following items require a deposit?
A. Frost Top
B. ICB234-18
C. Smartstone Slab
D. VG3-P-60
C. Smartstone Slab
What are 3 things missing from the request below?
Please provide a quote on the continental table with 4 hidden ranges, a plate shelf, and casters for Ed Don. We need this ASAP!
Cabinet Material (stain or laminate)
Dimensions
Project Name
Dealer Rep
Table Edge Style
Power (120v or 220v)
Why would this project require a custom install?
Quantity 1
165" x 30" x 34" H Communal Table
Smartstone top with wood edges
Smartstone in Oatmeal Polished
Low Line Laminate
(5) hidden ranges
(2) powerstrips
std crate
the table is too large to ship assembled in a crate
What height is needed for the following table?
8ft Classic table
Smartstone top with wood edge
Smartstone in Seashell polished
Special Walnut wood stain
(2) SM-261R
(1) AF350
(1) PM-2231
Std crate
36" Height Minimum (AF350)
What is the standard lead time for Smartstone that is out of stock?
12-16 weeks (Italy)
The following description is on your customers PO. Do we have everything we need to enter production?
(4) QSC6827 in Low Line laminate and Snow Polished Top
No, The standard QSC6827 comes in a wood stain so this needs to be quoted as custom and cannot ship from stock.
What information can the coordinators use to find old custom orders and quotes?
property address, project name, PO number, in house tracker
We have a custom install including a frost top and 3 ranges in California. We received the PO and Deposit 1 week ago. The installers can do a site measurement next week. Fabrication for this project has a lead time after site measurement of 2 weeks.
How many weeks remaining until we can complete the install?
6 weeks
frost tops take 4-6 weeks to be made + 1 week of ground shipping for frost top to arrive in California
What is the minimum length and width for a table to be to fit the below?
(1) 48x22 Exposed Frost Top
(2) SM-651R
98"L x 30"W
L: 4"+48"+12"+12.6"+4"+12.6+4"+=98"
W: 4"+22"+4" = 30"
What is the standard lead time for a custom install?
There isn't one! It depends on the following:
- equipment
- completion of cabinets
- site measurement
- fabrication
What does "Ship by the customer" mean?
The customer schedules shipping via their own carrier and Spring USA does not handle logistics.