Show:
Greet, Rapport, Qualify
Present Vehicle
Present Protection
Present Other Services
Close Positively/MISC
100
What is a proper Greeting
Hi Welcom to_______ My Name Is_______ How May i Help you?
100
When presenting veghicle, what does it mean to use top down selling?
Choosing and presenting your best car!
100
What word should you always use when presenting protection?
I recommend......
100
What other service do we offer?
GPS XMR Child Seats Fuel
100
What does Close positively mean?
Thank our customer and ensure they are happy with our service.
200
Your Children are well behaved... is an example of?
Building Rapport
200
Explain the steps on entering an upsell into Wizard?
Place letter into MVA field at ? in the GRP/$ field enter Class/dollar amount a five dollar upsell to an Impala would be entered as E/5
200
What products are you selling,a dn how much is it for the Complete Protection Package for a US Driver?
LDW $15.00 PAI $4.00 PEP $2.95 ALI $14.80 RSN $5.99 TOTAL = 42.74 or $42.99 to customer.
200
Give an example of a feature and benefit for our GPS unit.
It offers turn by turn directions, directing you right to your detination. It offers estimated arrival time, you will not be late to your important meeting It has Bluetooth technology and will connect to your phone, No CA Tickets. Food, attractiions, etc.
200
What are the Three things to say while the agreement is printing?
When your agreement is finished prinnting: Go over it with you Answer any questions you may have Have you initial in teh circles, and sign.
300
After greeting, what are the next two important things you must do?
Build rapport and escort customer to pick out their car.
300
Using our feature benefits dialogue, give me two features and two benefits of a Ford Explorer.
Based on What you told me Mrs Josza, I recommend our Ford Explorer. It has seating for 7, so teh 4 of you will have extra space during your long drive, and it also has plenty of cargo space in the back to easily fit all of your luggage. I can get you a great deal on this today.
300
Explain the two products that can only be offered to international travelers with a non US Passoport?
FX Now - Currrency coversion, allowing our customer to be charged in their own currency. ESP - Emergency Sickness Protection.
300
Give an example of a feature benefit of our XMR's
Over 100 channels of digital music, uninterupted listening for your trip. MLB, NFL, CNN, Stocks, Disney Etc.
300
Demonstrate the whel dialogue when having our customer initial for the LDW they chose, but declining all other servcies.
I will need you to initial here accepting coverage for our vehicle inckluding teh extended roadide assitance, and accepting full responsibility for all third party claims.
400
What is P.T.L.? Give an example of how you find this out?
People, Travel, and Luggage. So Tell me about your plans....., That's sounds like fun, how many people will be traveling with you? Do you have lot's of Luggage?
400
Recite the proper can today savings dialogue.
This vehicle, CAN go for as much as _______, TODAY due to a cancellation It's only_________ , which is a SAVINGS of __________. You'll look good driving this.
400
What is the 10 second dialogue?
It covers oour car 100% including extended roadside assistance, It provides up to $2 million in Liability coverage, covers you, your passengers, and some of your personal belongings.
400
Give an example of our fuel purchase option presented to our One Way Travelers.
I also recommend our Fuel Purcahse option, this will allow you to pre-pay for a full tank, which will save you time when you return the vehicle.
400
What are the six steps of the Wheel
SEE ABOVE :)
500
Give an example of the entire Process beginning to end
Hi My name is....welcome to.... How May I help you? Mr. Winter, I see you have a 3 day reservation, is that correct? Let's pick out your car. So..... Tell me about your plans for the next 3 days...... That Sounds like fun, how many people will be travelling with you? Do you have lots of luggage?
500
Present vehicle from beginning to end.
Based on what you told me, I reccommend_________ It has________ which means, and it has________ which means. I can get you a great rate on this today. This vehicle, CAN go for as much as _______, TODAY due to a cancellation It's only_________ , which is a SAVINGS of __________. You'll look good driving this.
500
What is the 10 second dialogue? What is the drop down dialogue for a customer that objects, stating, "That's OK, my credit card will cover me.
It covers oour car 100% including extended roadside assistance, It provides up to $2 million in Liability coverage, covers you, your passengers, and some of your personal belongings. I understand, in that case I reccommend what many of my credit card customers do, at least cover the car including teh extended roadside service. That's Only_____
500
Using the wheel dialogue, present GPS, XMR, or our fuel purchase option.
For your trip...... I recommend our Garmin WHere 2 navigation unit. It will give you turn by turn directions guiding you through our complex CA freeways. It's Only.....
500
What is the Wheel dialogue in it's entirety from beginning to end for a customer on a family vacation nting a C car for a week?
USE ALL SIX STEPS