FORMS
You pull a 1047, and the account is managed. Who's approval do we need to process?
AMS
What Action code is used when an account no longer holds a debit?
Reminder Only
You accidently clicked out of a request in Money Movement process. How are you able to find it?
My Claimed folder
A branch calls saying they have a monthly journal they would like to change the date on- Which department would be able to assist?
ACH Department
Where in SIS can can we find the FAs name?
N Screen, F1
TRUE/FALSE: A form 1000 can be used to move cash and securities from an IRA.
FALSE, only cash
What kind of "trades” cannot cause debits?
Dividend Reinvestments
Was is it called when a branch would like to send cash out of an account before a pending trade settles?
Prepay
TRUE/FALSE: If a branch calls in and you realize it is for the wrong department, you can cold transfer them to whoever they need to speak to.
FALSE: You must warm transfer any call to another department
Which function in SIS are you able to search by someone's social security number?
Function L
You are processing a 1047 for a pledged account, and you just got approval to proceed- Who do we email to move equity positions?
Custody
You are working past dues and you see a retail account that still holds the debit- What action code do you use?
Charge to FA
What action would you take when a transaction is on a multiple margin account?
Send an email to the margin team for approval
A branch emails that they'd like to have a fee charged to the branch- Who's approval do we need?
What is the cutoff time for Stop Payments in order to have the account credited the following afternoon?
1:30EST
You pull a Form 1000 to distribute funds 100% to taxes. Which team do we email to assist?
Legacy Journal Team
You see a debit in the account, but there is a pending ACH coming in for the exact debit amount- How do you proceed?
Reminder Only- change the date to next day
The override “Wire LOA Override – Existing ACH Profile” can be applied if the ACH profile has been successfully used within the past ____ months.
6
A branch emails wanting to move stock from JOHN DOE's individual account to JANE DOE's individual account. How do you proceed?
Let the branch know an LOA will be required since it is a third party transfer.
In Client Center, where do you locate the type of restriction or who placed the restriction on the account?
Account Attributes
A branch submitted a 1047 to move cash. There is a client signature, but no branch manager signature. Can you process?
Yes- We only need branch manager signature when moving securities.
A client funds their account with an Enhanced Savings deposit- When will the funds be available to distribute?
The next business day
A client calls in asking for assistance with an ACH- How do we assist?
Transfer to Client Services. We cannot speak to clients. Only employees of RJ.
A 1496 can be used to transfer securities as long as the total value of those securities does not exceed the limit of the SLOA.
False- An SLOA cannot be used for security movements