FORMS
DEBIT SYSTEM
MONEY MOVEMENT
PHONE CALLS/FSO EMAILS
MISC
100
Which form do we use to set up a SWE on an IRA?

Form 1000

100

In SIS an account is showing as "NMB-ACATS"- How do you code this in debit mgmt?

Reminder Only- ACAT/NSCC Fee 

100

You pull a journal for a trust account going into a same name trust account but with different trustees. The branch included an eligibility override. Can you approve?

No- the trustees must be the same on both accounts. 

100

Which department handles tax lots?

Cost Basis Reporting

100

TRUE/FALSE- You can do a prepay on retail and IRA accounts

FALSE

200

Are we able to move fractional shares of stock?

No- Unless the stock is in DRV status 

200

How many weeks do the FA/Branch get to cover an AMS fee?

Two
200

You are processing a full balance transfer from an IRA with no market value. How much cash must be left in the account? 

$175 

200

What form is used to lift a rollover hold, and who processes that form?

Form 1236, Retirement Plan Services 

200

TRUE/FALSE - You can trade with funds in UNAPP CASH hold 

TRUE 

300

What form number do we use for a freeform LOA? 

6040 

300

How many days does the FA/Branch get to cover an ACAT fee?

45 

300

What percentage of a full liquidation of mutual fund can we send out for an ACH? 

90%, unless its a money market mutual fund

300

A branch calls in and wants to update the effective date of an ACH in Money Movement. Where do we go to do this?

Money Movement Dashboard 
300

If there is UNAPP CASH in an account- where can see when the hold will be lifted? 

Client Center 

400

What type of account can we NOT set up an SLOA? 

UTMA

400

Your checking past dues and see an IRA account that still holds a debit due to an AMS fee. How do you code?

Sell to cover debit - AMS fee 

400

What is the closing fee for an IRA? Do we charge the fee for internal transfers?

$100, No 

400

A branch emails you saying that their client got charged a wire fee at their external bank, The FA wants to take the charge and reimburse the client’s RJ account. What do we need to process this?

A bank statement showing the charge they are wishing to reimburse. 

400

Which department can confirm if a check has been cashed?

Bank Reconciliations 

500

What form is used to lift a rollover hold, and who processes that form?

1236, Retirement Plan Services 

500

You find that a debit is due to a trade, but it is not tracking in Money Due- How do you proceed?

Email the FA/Branch a manual extension notice, and place a note on scratchpad. 

500

You are processing a journal request that involves a trustee moving stock into their personal account. What two documents can you look at in SCP to see if self-distributions are allowed?

Client Onboarding Agreement or Trustee Certification

500
A branch emails Customer Accounts and requests that a trade debit be charged to the FA's blotter. How do you process?

You cannot charge a trade debit to the FA's blotter. Only fee debits. 

500
What documents are needed to move assets into an Estate account?

Death Certificate & Letters of Testamentary