In Warranty Repair
The link to confirm if the member was in warranty.
What are entitlements?
This field is used to track the Order ID, SFDC Order and Purchase Date.
What is Product Information?
The title used for these cases.
What is Potential P0?
Tonal being added on the wall.
What is installation?
We search for this once the order has shipped.
What is a tracking number?
This is used to send an email to the member.
What is a Macro?
We use this information to process the replacement.
What is a shipping address?
A case in which someone reported an injury while working out.
What is an HSL case? or What is a Potential P0 Injury Reported while working out?
(Both answers will work)
We find the Install Type here.
What is Warehouse SO?
This is Ready for Sales order upload.
What is an Install stage?
They complete the repairs.
What is a service tech/service partner or installer?
(Any of those will get points)
The quick link to confirm if the member was out of warranty.
What are entitlements?
We provide a refund or membership credits.
What is compensation?
This field typically has "1" entered.
What is Product SKUs Quantity?
This is Critical Escalation.
What is the Priority?
This is done the day after the completed repair.
What is a follow-up?
Used to keep track of what was documented in the case.
What is a HIP?
We support the member with next steps based on the scenario.
What is a resolution?
We can find out here if the case was created by Email or Phone.
What is System Information?
We submit this after we've added our skus and shipping method.
What is a work order request?
This is done once everything has been resolved.
What is solving out the case?
The quick link where we can find the replacement.
What are orders?
We use this to keep track of the P0s.
What is a Jira ticket? or What is a software ticket?
(Both answers will work)
This is Ryder or RXO.
What is a service partner?
Once the item arrives, and the case is resolved, we proceed with the last step.
What is solving out the case?