CORE VALUES
Autumn
CC misc
Fall Peak
Halloween
100

We start with questions to prioritize thoughtful interactions.

What is "Be Curious?"

100

Which months are in autumn?

September, October, November

100

How many days away from the event date do the $20 and $40 rush fees incur?

$20= 9-13 days 

$40= 3-8 days

100

What was September service level? 

18.96

100

Country that celebrates the day of the dead

Mexico

200

We prioritize respect, strive to be inclusive, operate with humility, have high expectations, always assume positive intent, and help each other grow. 

What is "Trust and Lean On Each Other?" 

200

September 22nd, 2024 was the first day of...

What is Fall/Autumn

200

When do we ship buy new orders?

Purchase orders are shipped 2-3 days after the order is placed

200

Which months are our Fall peak? 

What is August, September, and October?

200

Most popular costumer in the United States

Witch

300

Change is constant, so to win, we must move fast, lean into the hard stuff, and take risks. 

What is "Sense and Respond?"

300

The freshest fruit in fall is...

What is an apple?

300

What does AHT stand for?

Average handle time

300

What was our CC team CSAT for September?

What is 4.78?

300

What are the 3 colors of a piece of candy corn (must be from base to the point off the triangle candy)?

Yellow (base), Orange (middle), White (top)

400

We take accountability for our actions, are introspective about successes and failures, know what to do, and celebrate wins. 

What is "Take Ownership?"

400

Autumn does this to your clocks...

What is set an hour back?

400

Which showrooms can receive returns if the customer insists and the showroom approves?

Santa Monica, Chicago, New York, Dallas

400

How many contacts did we have during the month of September?

39,248

400

What are the names of the Addams Family? 

Mortticia, Gomez, Wednesday, and Puglsey

500

We take pride in our work and never cut corners when it comes to providing an exquisite quality product and customer experience. 

What is "Make Beautiful Things?"

500

What are two types of potatoes eaten during a Thanksgiving dinner?

What are mashed potatoes and sweet potatoes

500

What does AER stand for?

What is Acknowledgment, Empathy, and Reassurance?

500

Which bow tie sold out this fall?

Black Twill Diamond Bow Tie

500

The friendliest ghost...

Casper