Show:
Control Central
Person
Account
Premise
Customer Contacts
100
Section that stays open along the right side of the screen
What is the dashboard?
100
The icon that indicates a commercial business customer.
What is the building icon?
100
10 digits
What is the number of digits in an account number?
100
Name of the Customer Service team that enters Premise data in CC&B.
What is Development?
100
Frequency that we add customer contacts.
What is every time we communicate with a customer?
200
Section that contains sensitive customer information.
What is the Customer Information zone?
200
The email address that team members can update.
What is the Alternate Email Address?
200
Document created after the meter read is received by the software.
What is a Bill?
200
Name of the interface we get Premise information from.
What is GIS?
200
Code we add to a comment we need management to be aware of.
What is an Escalated Issue?
300
Choice to the right of Home.
What is the Menu?
300
The phone number type the IVR calls for a residential customer.
What is the Home number?
300
What we call the contract for service with our customers.
What is a Service Agreement?
300
The premise characteristic that displays on CC&B's Control Central that tells us whether the customer has real or potable reclaim.
What is Reclaim Source?
300
What we can use to send a comment to another coworker.
What is a customer contact log with reminder?
400
Text that displays in blue.
What is a hyperlink?
400
The phone type the IVR calls for a commercial customer.
What is the Business phone.
400
What we add to an account to process a change to the bill.
What is an Adjustment?
400
The item added to many restaurant premises where they fry food in oil.
What is a grease trap?
400
Opens an editor in CC&B.
What is the pencil icon?
500
Bentley
What is the nickname of the Favorite Link Customer Contact+
500
The menu you choose to access all customer contacts.
What is the Context Menu for Person.
500
What we are changing from the premise level to the account level with the upgrade to CC&B.
What is a deposit?
500
Comment that stays with the Premise.
What is a Premise Note Case?
500
Once a contact is saved, the area you can update.
What is the log?