Verification
THIS IS THE SCREEN THAT YOU PULL UP AFTER GETTING THE CUSTOMER'S FULL NAME
WHAT IS THE AUDIT TRAIL
THE CORE SYSTEM
WHAT IS PREMIER
WHERE YOU CAN VIEW UPDATED PROCEDURES
WHAT IS POLICYTECH
THIS SERVICE ALLOWS THE CLIENT TO ACCESS THEIR BANKING INFORMATION AT ANYTIME
WHAT IS ONLINE OR MOBILE BANKING
WHAT IS THE NAME OF THE METHOD THAT WE USE FOR OUR CALL FLOW
WHAT IS THE IMPACT METHOD
IF A CUSTOMER FAILS STANDARD VERIFICATION WHAT IS THE NEXT WAY, WE CAN VERIFY THEM?
WHAT IS OUT OF WALLET QUESTIONS
THIS IS WHERE WE GENERATE OUT OF WALLER QUESTIONS
WHAT IS ONBOARD ADVISOR
THIS HOLDS ALL OF OUR SYSTEM LINKS AND QUICK ACCESS TO IMPORTANT INFORMATION
WHAT IS THE CUSTOMER CARE RESOURCE CENTER
CONSUMER CHECKING ACCOUNT THAT ALLOWS THE CLIENT TO EARN MONTHLY INTEREST
WHAT IS THE INTEREST+ CHECKING
HOW LONG CAN WE PLACE A CUSOTMER ON HOLD BEFORE CHECKING BACK IN?
WHAT IS 2.5 MINUTES
NOT THE TEXT PASSCODE OR THE IVR PIN
WHAT IS THE VERIFICATION PHRASE
THIS SYSTEM IS USED TO OPEN ACCOUNTS AND FOR MAINTENANCE CHANEGS
WHAT IS BPM
WHAT IS THRIVE
WHAT PRODUCT CAN THE CUSTOMER OPT IN FOR THE USE OF EMERGENCY FUNDS
WHAT IS BOUNCEPROOF
WHAT WE COVER WITH A CALLER WHEN WE HEAR BACKGROUND VOICES ON A CALL
AFTER FAILING OOW A CUSTOMER CAN USE THIS RESOURCE THROUGH ONLINE BANKING TO REQUEST CHANGES
WHAT IS SECURE MESSAGING
THIS SYSTEM IS USED TO HELP CUSTOMERS WITH THEIR DIGITAL BANKING
WHAT IS ARCHITECT
THIS IS WHERE WE VIEW STEP-BY-STEP VISUAL INSTRUCTIONS FOR DIFFERENT SYSTEMS
HOW TO GUIDES
A TYPE OF SAVINGS ACCOUNT THAT OFFERS A FIXED INTEREST RATE FOR A SPECIFIED PERIOD OF TIME
WHAT IS A CERTIFICATE OF DEPOSIT (CD)
THE RULE PUT IN PLACE TO HELP MANAGE ABUSIVE CUSTOMERS
WHAT IS THE THREE STRIKE RULE
IN ORDER TO COMPLETE DEMOGRAPHIC INFORMATION WHAT MUST BE COMPLETED
STEP-UP VERIFICATION
WHAT IS CLIENT CENTRAL
A SPECIALIZED TEAM THAT PROVIDES PHONE SUPPORT FOR DEPOSIT OPERATIONS AND DIGITAL BANKING
WHAT IS THE OPERATIONS CENTER (OC)
A TYPE OF SAVINGS ACCOUNT THAT EARNS INTEREST BASED ON A TEIRED RATE, USUALLY MAINTAINS A HIGHER DAILY BALANCE
WHAT IS A MONEY MARKET
DEAD AIR SHOULD NOT EXCEED (BLANK) UNLESS WAITING ON THE CLIENT
HOW LONG IS 15 SECONDS