Sales
To set a design specialist up for success, this is what you should do.
What is ask key questions?
I am the 3 main products we want to make sure are getting maintenance.
What is Sump Pump, Dehumidifier, and Encapsulation?
If a customer doesn’t know how they heard about you, this is the lead source you should select first.
What is print and yellow pages?
This piece of equipment helps waterproof the crawl space by removing excess water.
What is a Sump Pump?
If someone needs information on their warranty, this person and department are the ones who need to be chattered on the page.
Who is Victoria and the service department?
This is the time block you use when someone requests a concrete and foundation estimate.
What is Concrete time block?
When someone requests maintenance on concrete work, this is the department you direct them to.
What is Production?
If a member of our sales or service team obtains all of the information to book an appointment, what is the lead source?
What is referral, self-gen?
This is the main thing a dehumidifier helps prevent in a crawl space or basement.
This is when you should remarket a prospect.
What is objection.
Ex: I'm busy. Call me in a week.
A customer may request a radon mitigation estimate before having this.
What is radon levels?
You offer the $49.95 deal when a customer has any of these experiences.
What is 2 years since the last maintenance, a bad experience, or a new homeowner?
This is done if it’s been over a year since the original estimate or if there’s a new issue.
What is adding a new lead source?
With our radon mitigation system, your radon levels should be under this number.
What is 4?
You should send me to a lead once a week.
What is an email?
When scheduling an appointment for an apartment or church, this is who that runs the appointment
Who is real estate or traditional specialist?
You schedule a Service Technician to do an estimate when the customer has this.
What is products already installed?
You use this source type when someone that is not in our system needs maintenance.
What is service appointment and service.
GeoLocks are used to help stabilize these common basement wall issues.
What is bowed or leaning basement walls?
You do this when customer calls in needing work we don't do.
What is create a prospect page and chatter Cherie or Maddie?
When a general contractor calls to schedule an estimate, you do not need this to schedule.
What is homeowner permission?
If a customer joins the $15 monthly Care Club and cancels before completing the 12-month commitment, this is what happens.
What is pay the remaining amount?
This type of lead is used when a prospect has received an estimate for a different home.
What is a "previous prospect, different home" lead?
The dehumidifier should be set to this humidity level to keep the crawl space dry and healthy.
What is 55%?
If someone already sent a postcard, this is the polite timeframe to send another.
What is 4 to 5 months