Delivery
This category should be used if a guest says their Dasher claimed the restaurant took 40 extra minutes to make their delivery order.
What is Delivery - Late Due to Restaurant
We have restaurants in the U.S., Canada, and these three other countries.
What is the UK, France, and Germany.
This is how many comments we should pull at a time.
What is five.
This is where you can see when you are scheduled for Outlook coverage.
What is When I Work.
This is where you find the rbuds Maddie assigns you.
What is My Reply Coverage queue.
This category should be used if a guest calls DoorDash Support because their order was missing and DD Support was unfriendly and unhelpful.
What is Delivery - 3rd Party Service Issue
This country is the only country where digital currency can be sent and redeemed.
The UK.
We should clear these to zero before leaving for the day.
What are replies.
This is the email address for our distribution list.
What is customerserviceteam@chipotle.com.
Your shift is 9 a.m. - 6 p.m. This is the stand-up you should go to daily.
What is the 10 a.m. stand-up.
This category should be used if a guest ordered a chicken burrito and received a chicken sandwich from Popeyes.
What is Delivery - Inaccurate - Wrong Name/Restaurant
These are the countries we can send physical currency to resolve a guest concern.
What is none of them.
A guest writes in about crunchy rice and we apologize and offer a burrito buck. The guest replies with "I think this offer is unacceptable. I want a phone call." This is the correct next step.
What is call the guest.
When there are over 200 cases in the General Cases queue, this is how we handle Outlook emails.
What is handle them as they come in.
I need to send a refund approval email to Jillian, Maddie, Tara, and Kevin for an order over $100. This is the format of the subject line.
What is Refund > 100 - Case # - Catering # (if applicable)
A guest writes into Salesforce upset that DoorDash Support only offered a 15% refund for their missing chips and they want a full refund. This category should be used and this is the correct action/response.
What is Delivery - 3rd Party Comp Issue and refund the guest the remaining order total.
This person should be copied on all European comments.
Who is Jacob Sumner.
Sometimes you get assigned an rbud case that you aren't trained on. This is the first step to ensure it gets handled.
What is ask for help in the Slack channel #ineedhelp. Also acceptable - What is review the list of who is trained on what and ask them directly for help in Slack.
The GQ is under 200 and Jacob Knock in Accounting forwarded a voicemail to our distribution list. This is how the person on Outlook coverage should handle it.
What is handle it yourself and call the guest back.
Our CEO is Brian Niccol and Steve Ellis is this to Chipotle.
What is the founder.
This is the email address used to reach out to DoorDash Support if we have questions about a delivery order.
What is merchant-drive-support@doordash.com.
These are the support category and template used on European cases.
What is European Restaurant and 06 Support - European
In rare cases, you might not be able to hit your set quota. This is what you should do if you suspect that may be the case.
What is email Jillian at least one hour before the end of your shift and text Jillian if it's after she left for the day or on the weekend.
A restaurant emails our distribution list and asks for guidance on how to handle a frequent guest that always asks for extra meat without paying for it. The GQ is under 200. This is what we should do with the email.
What is reply all to the restaurant in Outlook and provide guidance.
When you first working at a Chipotle restaurant you start as a crew member. This is the full hierarchy from crew to ETD (Executive Team Director)
What is crew, Kitchen Manager, Service Manager, Apprentice General Manager, General Manager, Restaurateur, Field Leader/Team Leader, Team Director, Executive Team Director.