National or Nah?
Which of these accounts has an assigned NAM?
Vanguard, TForce, Stepps Towing
What is TForce?
This account does not use Honeywell panels.
ABF Freight
You put this symbol in front of any names in Compass that have been added as a standard or panel user in Total Connect.
What is the @ symbol?
Is Site Purchased a Controllable or Uncontrollable Cancellation Sub Reason?
What is uncontrollable?
The name of the AMAROK mascot.
What is Korama?
Which of these accounts has an assigned NAM?
Cummins, Landcare, Nike
What is Nike?
Copart employees will call within the first 7 days of each month for what?
What is an activity report for putting their system on test?
You must attach these when sending an Exposure Claim email.
What are the FCON and last 3 service tickets?
What is Master Service Agreement?
Name (5) of the 10 AMAROK values... think Nectar shout-outs!
What are Agile / Nimble, Customer-Focused, Employee-Driven, Family, Fun, High Performance, Innovative, Passionate / Relentless, Positive / Optimistic, and Teamwork?
Which is these accounts has an assigned NAM?
Gerber, Schneider, Site Pro
What is Gerber?
Name (1) National Account that can NOT have Total Connect.
Old Dominion, ABF Freight, Copart (most of the time)
True or false: You can update panel users in real time on The ROK.
False
If a sites initial term started on 6/5/2022 for 12 months and they renew for 12 months at a time, what would their Contractual End Date be?
What is 6/5/2024?
The name of the CIO for AMAROK.
Who is Ashely Spicer?
Which of these accounts has an assigned NAM?
Budget Rental, Knight/Swift Transportation, Beacon
What is Beacon?
This company recently bought out Service King.
Crash Champions
You cannot make a holiday schedule with this type of panel.
What is a Vista 21?
What are 3 things you should look for when trying to determine a Contractual End Date for an account?
What are the Provider date, initial term, renewal terms?
This is how you calculate Net RMR.
What is Net RMR = (New RMR + Price Increases) - Cancellations?
Which of these accounts has an assigned NAM?
NFI, Morgan Truck Bodies, Yellowstone Landscaping
What is Morgan Truck Bodies?
What special instructions does RYDER have?
What is, "CC the following emails when responding to user/call list updates! Bill Anderson-Security banderso@ryder.com; Stephen Burau Stephen_Burau@ryder.com; David M. Murray David_M_Murray@ryder.com"?
Customers cannot do this on The ROK .... yet....
What is remote arm?
If a site has a cancellation case and the status of the case is "Closed-Won", what does this mean?
They requested cancellation, but retention was able to reach an agreement with the site to continue as a customer.
This is the first thing a Sales person needs to have done before they sell a contract?
What is a Compliance check?