Service Transactions
Account has been disconnected due to non-payment for more than 10 days
What is Force Move Out ?
Loss of the electrical power
What is Power Outage
Additional minuet and thirty seconds for recollection
What is Wrap Up ?
Instead of paying the actual energy costs each month, they pay an average amount.
What is Level Pay/Budget Billing ?
Cx is calling in to disconnect services
What is Move Out ?
Request to change the original date request for a different date.
What is Date Change ?
Form needed for the assuming owner to take over contract
What is TOAO ?
security question ,last 4 of ssn, DOB, TAX ID, last payment, address ,first and last name, email , phone number
What is Verification ?
assistance from an agency who assists customers with paying their electric bill
What is Pledge ?
Cx has moved into an address with a switch hold
What is New Occupancy Form ?
The incorrect service address is enrolled, or the customer dropped and would like to return to APG&E due to not authorizing switching to another provider
What is MarkeTrak ?
avoid the variable rate or contract expiring.
What is Renewal ?
Thank you for calling APGE, my name is ____, How could i assist you ?
What is Greeting/Opening ?
customers who are unable to pay by the due date on their disconnection notice
What is Extension ?
Cx is dependent upon an electric-powered medical device to sustain life
What is Critical Care ?
To cancel the enrollment request before it comes on flow
What is Cancel Switch ?
Form needed to process COMMERCIAL name change
What is W-9 ?
suddenly goes quiet, and there's no sound or talking
What is Dead Air ?
customer is expressing the inability to pay the past due charges by the extension dates to avoid disconnect
What is DPP ?
Cx is calling to change from one address to another
What is Transfer Of Service ?
Cannot switch to another REP until it is removed from ESI
What is Switch Hold ?
Power will always be on at the location even if we are not the REP
What is CSA ?
Other than assisting with ____, May I assist with anything else ? Thank you for calling APGE, I hope you have a great day !
What is Closing ?
costs associated with the transmission and distribution of electricity from the power generation source to your home or business
What is Delivery Charge/EDC ?
Cx is calling to update the contact information, add an AR, and change the account name
What is TOAO ?