F9 Codes
This code is used most commonly, for general notes
What is a CSCLD
A program used to take payments
What is Kubra
When we want to change the rate on a customer's account, we use this process
What is a Price Change process, or a perm change
Notepad
F9
Standard Greeting
What is, "Thank you for calling Casella, this is <name> how can I help you"
To notate a payment
What is a *COLL
A program used to receive calls
What is Webex Contact Center
When we have to close out an account due to a customer moving and no longer needing service
What is a cancelation
Work orders
F8
Things we may need to schedule from a call
What are cccbs, w/os and/or CRM cases
This code is used when we have a complaint to document
What is a CSCMP
A program used to find residential pricing
What is Carepages
When a customer wants to pause their service for a few months, but not cancel
What is a seasonal stop
Bin Screen in AS400/services tab in Softpak
F12
Information needed to document a call in F9
What is, who called, why they called, what we did and any resolution - any follow up or w/os scheduled
This code is used when a customer is canceling due to price
What is a CLPRC
The original program used for customer's profiles, also known as "Legacy"
What is AS400
The first process we try when a commercial customer wants to make a change to their account
What is consult their sales team
Billing in AS400/Back in Softpak
F3
When creating a case in CRM, we always need these
What is their name, phone number, customer type, category and sub-category and notes in the case
This code is used when the driver misses a stop
What is a *MS
A program used to quote a roll off
What is CRM
We have to do this on every call, for customer's that have an account with us
What is document the call - or add notes to their account
Contract Pricing
F11
What to confirm on every account
What is, "Has anything on your account changed in the last year?"