EZ Pass
What is the current EZ-Pass Rate? (peak & off-peak)
$3.40 & $2.42
If a customer has 2 accounts and both accounts have accumulated 1 late fee, how many fees can you remove?
1/2 late fee per account.
Our tunnels directly connect the cities of __ & __?
Portsmouth and Norfolk.
Can a customer pay a DriveERT bill with their EZ-Pass account?
False.
If an account has recent legal/court notations on it, to which department would you transfer the customer?
Account Specialist or Litigations Department
What is the minimum amount to start an EZ-Pass account?
$35
What are the settlement reduction percentages that you can offer the customer?
10% and 15%
What are the alternate routes to avoid the midtown and downtown tunnels?
High Rise Bridge
Gilmerton Bridge
Jordan Bridge
We started tolling February 21st, 2014.
False. (February 1st, 2014)
What is the normal posted speed limit when driving through the midtown and downtown tunnels?
35mph.
What are the main 3 things you must do to ensure that the EZ-Pass Works Properly?
Fund it, Link it, Mount it.
How much per transaction does the EZ-Pass promo take off?
$2
The Downtown tunnel is located on interstate ___?
264
If a customer wishes to dispute a bill, the have 120 days from the original statement date to do so.
False.
I'm classified as a Heavy Vehicle. What would my Pay by Plate rate be if I went through the tunnel on 09/01/2022 @ 7:30 am?
$13.85
Can EZ-Pass be utilized in New Mexico?
No.
I am an out of state customer. I have 1 account, 3 transactions, 3 late fees, and 1 collections fee. What discount options do we have available for this customer?
SIF
1/2 late fee removal
Payment plan arrangement.
Do we offer free travel through the tunnels for individuals in the military?
No.
The codes of 107, 250, 120, 50, & 38 can all be reduced to the EZ-Pass rate as a one time courtesy.
False.
What are the options that we have available for a customer to make a payment if they received a bill from us?
Call in, DriveERT.com, Check by Mail, Storefront location.
Can I add money to my EZ-Pass at CVS?
Yes.
As a customer care rep, if a customer has 3 accounts and each account is $200 for a total of $600, can you enter a payment plan for them?
No.
Is the Downtown tunnel also referred to as the HRBT?
No.
The processing fee for 2023 is $3.69.
False. It's $4.18.
When are the tolls scheduled to end for the midtown and downtown tunnel?
April 13th, 2070