Movie Moments
Har bachcha special hota hai
Taare Zameen Par
The purpose of business is to create and keep a customer.
Peter Drucker.
Customers tell an average of ? people about a bad experience.
9 people
The happiest place on earth
Disney
This company started as an online bookstore in 1995 and is now obsessed with customer reviews to improve every product.
Amazon
Tension nahi lene ka… jadoo ki jhappi dene ka
Munna Bhai MBBS
Customer service shouldn’t just be a department, it should be the entire company.
Tony Hsieh (Zappos).
It costs ?X more to acquire a new customer than to retain an existing one.
5X more
Because you’re worth it
L’Oréal
This company has a secret menu of over 20,000 drinks, all based on customer creativity.
Starbucks
You’ve got a friend in me.
Toy Story
Your most unhappy customers are your greatest source of learning
Bill Gates
80% of future profits come from ______% of current customers.
20%
The best a man can get
Gillette
Company which pioneered a Kaizen approach—continuous improvement based on feedback from employees and customers alike.
Toyota
I’m gonna make him an offer he can’t refuse.
The Godfather
People will forget what you said, people will forget what you did, but people will never forget how you made them feel
Maya Angelou
A metric that measures the likelihood of a customer recommending a product or service.
Net Promoter Score (NPS)
Open happiness
Coca-Cola
A courier service with “absolutely, positively overnight” delivery promise.
FedEx
With great power comes great responsibility
Spider Man
We see our customers as invited guests to a party, and we are the hosts.
Jeff Bezos
A system that integrates all customer interactions across channels.
CRM (Customer Relationship Management)
Have it your way
Burger King
Airline that lets employees sing and dance to entertain passengers, boosting customer delight.
Southwest Airline