Valid or Invalid?
Wanted to know if we carry copy paper.
No quote.
What is Valid?
H-1043 - Uline Pallet Truck - Standard Fork, 48 x 27"
This item but wanted sample.
Advised of 30 day return policy.
What is use format "wanted sample"?
S-4040 - 4 x 4 x 4" Corrugated Boxes
This item but custom printed.
No quote.
What is New Product?
Customer tells you a competitor has a better price on an item, you offer to transfer to quotes and they accept. How do you proceed?
What is transfer to Quotes, do not enter comment?
"We just loved your freebies. It's great that you keep adding new things to pick from. No one else we order from does this. You also have the most fantastic, enthusiastic team. The reps who answer are always cheerful and ready to help."
Thanked for business.
What is Testimonial?
Customer wants to know if we offer free shipping.
Advised how shipping is calculated.
What is Valid?
Thinks freight is too much at $36.15 going to zip code 30517.
Advised how shipping is calculated and offered 20% off shipping. Declined order.
What is add merchandise cost and carrier name?
S-10647P - Organza Fabric Bags - 3 x 4", Pink
Only wanted 6 bags for daughter's birthday party.
Advised minimum carton is 100. Declined to order.
What is Quantity?
Where can you look in 13 when going over QVC with a customer?
What is competitor page and competitor tab (if available)?
S-12778R - #30 Rubber Bands - 2 x 1/8", Red
Wants to know who the manufacturer of this is.
Advised that information in considered proprietary.
What is Operations?
Customer wants to know if we can install his cabinet?
Advised we do not offer that service.
What is Invalid?
This item but in purple.
Declined quote due to minimum.
What is add item number?
Carrier did not bring lift gate with him and was very rude about it. O#9999999.
Apologized. Issued credit for lift gate.
What is Freight?
What are two possible things customer's may mention that they think competitors do better?
What is price, quality, service, shipping, pick up or in stock?
S-12756M- Wide-Mouth Glass Jars 16 oz, Metal Lid
Walmart has for $1.05 each (ours $1.45/ea) & can buy single jars, does not have to buy full case.
Advised we carry high quality products built to last. Customer declined order.
What is Competitor?
Customer has called three times to be removed from our catalog.
Removed finder number.
What is Invalid?
Refused to order because shipping is high.
Offered 20% discount. Declined.
What is add merchandise cost, shipping cost, zip code and carrier name?
"You guys should really package your orders better. I received this giant box that had two smaller boxes inside and there was so much extra space in it."
Advised I would fwd suggestion.
What is Operations?
What is needed in the action section for a competitor comment?
What is specific qvc offered and if order was placed?
BONUS POINTS!
S-3193 - 40 x 48" 200 lb. Corrugated Pads
This item but just 5 pads.
Advised of minimum.
What is Invalid? Double points if you can tell what is incorrect.
Missing qty 50 of S-4802 - 24 x 18 x 12" Multi-Depth Corrugated Boxes from order, UPS weights match.
Issued credit memo and placed reorder.
What is add order number?
S-11931 - 3M 5952 VHB Double-Sided Foam Tape - 1/2" x 36 yds
Thought this was priced by the case.
Advised priced per individual roll.
What is Marketing?
What is needed in the complaint section when entering a competitor comment?
What is competitor name and what they do better?
LL: "Uline is owned by some of the most conservative people on the globe, I don't know if I can buy from a company like you. It sickens me on their views."
Advised I would fwd feedback.
What is Marketing?