Valid or Invalid?
Wanted to know if we carry copy paper.
No quote.
What is Valid?
H-1043 - Uline Pallet Truck - Standard Fork, 48 x 27"
This item but wanted sample.
Advised of 30 day return policy.
What is use format "wanted sample"?
S-4040 - 4 x 4 x 4" Corrugated Boxes
This item but custom printed.
No quote.
What is New Product?
Customer tells you a competitor has a better price on an item, you offer to transfer to quotes and they accept. How do you proceed?
What is transfer to Quotes, do not enter comment?
"I love the Liz letter put in the back of the catalog! She's such a wonderful woman!"
Thanked for feedback.
What is LL?
Customer wants to know if we offer free shipping.
Advised how shipping is calculated.
What is Valid?
Thinks freight is too much at $36.15 going to zip code 30517.
Advised how shipping is calculated and offered 20% off shipping. Declined order.
What is add merchandise cost and carrier name?
EMAIL: AMAZON-SKU# QUA46894 QUALITY PARK TOP PRINT SELF ADHESIVE PACKING LIST ENVELOPE. ACTUAL SIZE 5 1/2 X 4 1/2". PRICED $24 PER BOX. SEEKING 4 BOXES(100/BX).
IN STOCK BUT WON'T DELIVER UNTIL THURS 09/22. CUST SENT PURCHASE ORDER FOR AN AMAZON ITEM.
Action:
OFFERED EQUIVALENT ULINE ITEM S-5968 . 1000 TO A CTN, PRICED AT $43. ONE CTN ALONE COVERS QTY REQ AND MORE. IN STK, SHIPS SAME DAY, NEXT BUSINESS DAY DELIVERY. SENT PR#76017717
What is Competitor?
Where can you look in 13 when going over QVC with a customer?
What is competitor page and competitor tab (if available)?
H-2999 - Economy A-Frame Wooden Picnic Table - 6'
This but with maple wood, instead of pine.
Cus declined nonstock quote.
What is "This Item But"?
Customer wants to know if we can install his cabinet?
Advised we do not offer that service.
What is Invalid?
This item but in purple.
Declined quote due to minimum.
What is add item number?
Carrier did not bring lift gate with him and was very rude about it. O#9999999.
Apologized. Issued credit for lift gate.
What is Freight?
What are two possible things customers may mention they think competitors do better?
What is price, quality, service, shipping, pick up or in stock?
Customer upset that price of H-6188 - 2 Shelf Pallet Rack Starter Unit - 108 x 48 x 96" is $399 in catalog, but $480 on website.
Educated cus on current raw material shortage and offered 20% shipping discount. Cus declined to order.
What is SCD?
Customer has called three times to be removed from our catalog.
Removed finder number.
What is Invalid?
Refused to order because shipping is high.
Offered 20% discount. Declined.
What is add merchandise cost, shipping cost, zip code and carrier name?
"You guys should really package your orders better. I received this giant box that had two smaller boxes inside and there was so much extra space in it."
Advised I would fwd suggestion.
What is Operations?
What is needed in the action section for a competitor comment?
What is specific qvc offered and if order was placed?
Customer upset that he has to pay $25 pickup fee.
Cus declined 20% shipping discount to ship standard and declined to place order.
What is CPU?
BONUS POINTS!
S-3193 - 40 x 48" 200 lb. Corrugated Pads
This item but just 5 pads.
Advised of minimum.
What is Invalid? Double points if you can tell what is incorrect.
Missing qty 50 of S-4802 - 24 x 18 x 12" Multi-Depth Corrugated Boxes from order, UPS weights match.
Issued credit memo and placed reorder.
What is add order number?
S-11931 - 3M 5952 VHB Double-Sided Foam Tape - 1/2" x 36 yds
Thought this was priced by the case.
Advised priced per individual roll.
What is Marketing?
What is needed in the complaint section when entering a competitor comment?
What is competitor name, model # (if available) and what they do better?
Customer emailed about disappointment in Uihlein family's stance on politics.
Sent politics macro
What is Email, LL:?