Customer Connections by the Number
Storm Coming
Prepare your Family for an Emergency
Potpourri or Grab Bag
"S" Words
100
We have completed 1,142 of these electronic documents that give a customer instructions for a new connection.
What are SLF's?
100
These vehicles are taken home by staff. During a storm, this reduces the risk if a Service Centre has localized bad weather.
What are Meter Trucks?
100
If you have to evacuate your home due a flood, you should do this to the main power switch in your house.
What is turn it off?
100
When we are working outside, our actions reflect on the public's impression of Horizon at this time.
When is all the time?
100
No job is so important, no emergency so great, that we cannot take the time to do our work _______.
What is safely?
200
Our Clerks have a >95% service level answering these - a ringing success.
What are phone calls?
200
During Storm Events, this group keeps the public safe from down lines and investigates problems in the field.
What is a Runner?
200
If you see this extreme weather funnel and you are driving, go to solid shelter or, if this is not possible, lie in a ditch.
What is a tornado?
200
The reason Horizon exists is our _________.
What is our customers?
200
The Job Plan or Tailboard is created at the start of a job and reviewed by the crew. Don't review it and you may not be working ______.
What is safely?
300
We have 124 of these left to change, 11 will be replaced with 600V self contained Elster meters?
What are Non Smart Meters?
300
A recent change, this group will take turns checking on CC staff on after hours storm duty. It makes sense, they are responsible for their team's safety.
Who are CC Management?
300
If this hits, avoid doorways, windows, shelves with heavy objects, elevators, and downed power lines. Drop, cover and hold on!
What is an earthquake?
300
This type of smoke detector won't give you a false alarm when you cook, like an ionization smoke detector.
This is a photoelectric smoke detector?
300
All workers must be wary of hazards and unsafe conditions. Identifying these is part of everyone's duties because we only carry out work if we will be ___.
What is safe?
400
So far, the Meter Techs have completed 2,000 of these this year, each one has its own Work Order. Last year they completed 7,000.
What are Service Orders?
400
This item should be in Storm Tool Kits issues to all CC vehicles.
What is caution tape, a flashlight, or door hangers?
400
Just like work, you will be safer if you prepare this before the trouble starts. Don't plan to fail.
What is a plan?
400
This very large group is responsible to ensure we follow the new Collective Agreement.
Who is everyone?
400
We all have a right to return home at the end of day in the same condition we started it. We have a right to be ____.
What is safe?
500
We forecast we will spend $3.6 million on these this year. A Connection Tech creates it and Finance closes it.
What is a project?
500
If the decision is made to cancel non essential outside work, this is the only outside work that is done.
What is essential work?
500
This should contain water, food, flashlight, radio, 1st aid kit, extra keys for your house and cars, cash, medications, contact numbers. Things you need for 72 hours.
What is an emergency kit?
500
Smoke detectors in bedrooms in new homes need these. No, it won't trigger an epileptic fit.
What is a strobe light?
500
A knight might call this weapon she keeps in her scabbard a really long knife, but it is usually called this.
What is a sword?