Customer Ex
Good Morning/Afternoon NCHA Customer Services, you've speaking with....
What are the 3 systems that we use?
Puzzel, MRI and One Housing
Who do we log our Responsive Repairs too?
DMS Repairs
Which contractor would deal with integrated White Goods?
PLFS
What is the name of the largest Ocean?
Pacific Ocean
Who Deals With Freestanding White Goods
FACILITIES
What are the 3 email pots on Puzzel?
Housing, Property Services, Urgent Property Services
Whats the minimum charge for a recharge?
£50 +VAT
Who do we log flooring jobs to?
Slack and Co
How many hearts does an octopus have?
3
What are the three Team Chats that we use with Property Services?
Appointment Enquiries, Gas Planning and Emergencies
What are the job types, on Capita, that High and Medium damp and mould job are logged against?
HDMI and MDMI
What 3 examples of what Retrofit are doing to bring EPCs up to a Rating C?
Wall insulation, loft insulation, solar panels, improved ventilation, window renewals, door renewals and renewal technologies.
Who carries out the repairs for Alternative Energy issues?
What is the smallest country in the world?
Vatican City
Who is the head of Customer Experience
Adriaaaannnnn
What is the cost code for Defects? Will accept the numbers for the first boxes.
20/2000/411/999
How long does a Gas Certificate, EICR and EPC last for?
12 months, 5 years and 10 years
What do Crystal Clear do?
Magic.... Clear condensation
Which EXPENSIVE spice comes from the Crocus flower?
Saffron
On MRI, when cancelling a job, which 3 parts do you amend under Job Completion Detail?
Job Status - To Cancelled, Job Completion Date - To todays date and Completed By - Your Name
What is the life cycle of kitchen and bathroom?
20 years and 30 years
Adaston, via Compliance
Which country is famous for inventing chocolate?
Mexicoco