CRM
The minimum packs we can send.
What is 4 packs or 7 days (14 if 2 packs)?
This treats experiment recently became available to 100% of customers.
What is Beef Snap Sticks?
Acceptable forms of PII
What is email address, billing address, first & last name on the customer's account, phone number, shipping address?
Calling out means you'd visit these two websites
What are Assembled and Workday?
The maximum amount of food we can send
What is 56 days?
This trial just entered phase 2 with our turkey recipe.
What is smaller pack sizes?
A reason other than PII one may receive an autofail on a ticket
Before sending a ticket to fraud one must fill out these details, and then the ticket will be in this state.
What steps have you taken thus far, information have you provided the customer, the specific follow-up needs and/or are the customer’s desired resolution? List any pertinent CRMs or specific notes regarding this conversation and the ticket will be closed - task open.
The temporary feeding portion is cleared when this happens
What is the temporary portion is confirmed by the customer or the customer's next order is delivered?
This cancelation experiment just began and includes a flow with these two solutions.
This rubric topic ensures we leave the customer feeling that we are capable of caring for their dog, and leaves us in control of the conversation.
What is taking ownership and instilling customer confidence?
Needing help on a ticket in any way means you'd post it in this section
What is live agent support?
The best spot to see what experiments the customer is involved in
What is the overview tab?
This spooky offer just dropped.
What is free treats for pups who have not tried snap sticks?
This topic covers ensuring we approached the conversation with an investigative approach and gathered all information to properly help our customers.
What is did we ask the needed questions to identify the root cause of the issue and to gather all relevant information?
Acknowledging you're on top of the what's happening and experiments on guru by using this option
What is clicking 'I've read this announcement'?
We should always collect batch codes for these 2 scenarios, even if they're automatically filled out.
What is sick dog and DNE?
An order size experiment that doesn't apply bulk logic
What is the 24 day experiment?
The catch phrase CX is shifting our attention to so we ensure we become the best CX department in the world.
What is iconic care?
Focus time before a break is no longer than this amount of time (in most circumstances)
What is 5 minutes?