CRM
The minimum packs we can send.
What is 4 packs or 7 days (14 if 2 packs)?
This hairy creature is known throughout the world by different names but in the pacific northwest is most commonly referred to as:
What is Bigfoot or Sasquatch
Acceptable forms of PII
What is email address, billing address, first & last name on the customer's account, phone number, shipping address?
Calling out means you'd visit these two websites
What are Assembled and Workday?
What scary movie did Jamie Lee Curits star in, in 1978?
What is Halloween.
The maximum amount of food we can send
What is 56 days?
This elusive monster appears as a sort of kangaroo/goat hybrid, walking on two legs with hoofed feet, though it also has the ability to fly short distances with its batlike wings. (hint northeastern USA)
Jersey Devil
A reason other than PII one may receive an autofail on a ticket
Before sending a ticket to fraud one must fill out these details, and then the ticket will be in this state.
What steps have you taken thus far, information have you provided the customer, the specific follow-up needs and/or are the customer’s desired resolution? List any pertinent CRMs or specific notes regarding this conversation and the ticket will be closed - task open.
In the movie Hocus Pocus, what is the name of the trio of witch sisters?
What is The Sanderson Sisters
The temporary feeding portion is cleared when this happens
What is the temporary portion is confirmed by the customer or the customer's next order is delivered?
Residents of Point Pleasant, West Virginia, were terrorized by a red-eyed, winged creature in the 1960s. It supposedly caused a bridge collapse and was connected to mysterious "men in black" encounters.
Moth Man
This rubric topic ensures we leave the customer feeling that we are capable of caring for their dog, and leaves us in control of the conversation.
What is taking ownership and instilling customer confidence?
Needing help on a ticket in any way means you'd post it in this section
What is live agent support?
If there's something strange in your neighborhood? Who are you going to call?
"Ghostbusters"
The best spot to see what experiments the customer is involved in
What is the overview tab?
Scotland's famous monster?
What is the Loch Ness Monster
This topic covers ensuring we approached the conversation with an investigative approach and gathered all information to properly help our customers.
What is did we ask the needed questions to identify the root cause of the issue and to gather all relevant information?
Acknowledging you're on top of the what's happening and experiments on guru by using this option
What is clicking 'I've read this announcement'?
dadadada snap snap, dadadada snap snap, dadadada dadadada dadadada snap snap is the theme song to what infamous family?
Who are "The Addams Family"
We should always collect batch codes for these 2 scenarios, even if they're automatically filled out.
What is sick dog and DNE?
Edward Cullen is this monster
The catch phrase CX is shifting our attention to so we ensure we become the best CX department in the world.
What is iconic care?
Focus time before a break is no longer than this amount of time (in most circumstances)
What is 5 minutes?
This Edgar Allan Poe poem features a talking black bird repeating a single word.
What is The Raven