Desk Talk
Only agents in this color status(es) can receive a transfer
What is Green or Yellow
This ID number in HealthEdge (and Service 360) is 14 digits and typically starts with 080000
What is the Subscription ID (or Subscriber ID in 360)
This city is where DDCO headquarters is located
What is Centennial (Denver is acceptable)
Ortho benefits usually have this type of maximum
What is Lifetime
Another word for a queue in Talkdesk
What is Ring Group
This is the place you can find your open issue tracker issues in HealthEdge
What is Your Workbasket
These plans use coinsurance percentage but only include our main lowest cost network for members
What is PPO Only plans
This is the name of the date an ortho treatment plan starts
What is the Banding Date
To check with the Support Line or to Warm Transfer a call, you must initiate this
What is A Consult
This is the first tab on the subscriber record (where most of the information can be found)
What is the General Tab
This group has a MAC plan for retirees with a $100 individual deductible
What is PERA
For plans with child ortho benefits only, this is the age at which they typically end
What is End of Month they turn 19
The application in Talkdesk where you can view the record of previous conversations
What is Activities
This element connects the practitioner to their Supplier or Office Location with a network and specialty.
What is the Practitioner (or Provider) Role
This type of plan reimburses both PPO and Premier providers at the Premier rate
What is the Premier plan
Delta Dental ortho payments go out in this payment schedule to the provider
What is Auto-annually, or half at banding and again 12 months later
This dashboard shows which users are available to take calls
What is the User Status Dashboard
This is the level of the account structure where the billing and benefit plan can be found
What is the Sub-account
For taking a chance on a difficult question look to the answer and see what you win
Your team gets help on 1 question each in the final assessment!
"Work in progress" ortho claims are also know as this
What is Balance As Of